Associate Director, Financial Aid Communications (Student Financial Support)

Skip to main contentJobsDashboardProfileWhy JHUBenefitsHopkinsLocal HireJoin Our Talent NetworksSign InCurrent EmployeeSingle PositionView All JobsHybridAssociate Director, Financial Aid Communications (Student Financial Support)Baltimore, MD, United StatesApply NowFind out how well you match with this jobUpload your resumeJob descriptionWorking at JHU Affiliated Office AddressBaltimore, MD, United StatesRequisition ID121657Date CreatedJune 25, 2026Job FamilyCommunications, Marketing & EventsJob SubfamilyCommunications & MktgJob FunctionStudent ServicesExempt StatusExemptShift TypeFull TimeScheduleMon - Fri / 08:30am - 05:00pmWorksite01-MD:Homewood CampusWork ModalityHybrid: On-site 60-89% of hours worked (Ex: 3-4 out of 5 days/week)The Office of Student Financial Support (SFS) is seeking an exceptional individual to serve as Associate Director, Financial Aid Communications. Reporting to the Senior Director for Financial Aid & Scholarships, the Associate Director is a member of the SFS management team and partners closely with leadership to advance office and university-wide goals through strategic communications, effective policy development, operational planning, and leadership of key university-wide financial aid communications initiatives.The Associate Director is responsible for developing and executing a comprehensive financial aid communications strategy with a strong emphasis on access and affordability. This role plays a critical role in ensuring that financial aid messaging is clear, consistent, cohesive, and aligned with the mission of Student Financial Support across all digital channels, including websites, social media, email, and chatbot platforms. The Associate Director collaborates closely with Undergraduate Admissions Communications and University Communications to develop coordinated, institutionally aligned messaging that supports enrollment, access, and affordability goals. In addition, the role provides leadership and oversight for Student Financial Support’s Federal Work Study student employees.Specific Duties & ResponsibilitiesStrategic Communications & MessagingDevelop and implement a comprehensive, multi-channel financial aid communications strategy that enhances user engagement, improves access to resources, and effectively communicates Johns Hopkins’ commitment to access and affordability to key audiences, including students, families, and high school counselors.Ensure all SFS messaging is clear, consistent, cohesive, audience-appropriate, and aligned with institutional priorities and branding standards.Provide strategic guidance on how financial aid policies, processes, and initiatives should be positioned across communications for prospective, incoming, and continuing students.Maintain current knowledge of federal, state, and institutional financial aid regulations, policies, and best practices to ensure communications are accurate, timely, and compliant.Content Development & Platform ManagementOversee financial aid content management across key platforms, including the Homewood Financial Aid website, Net Partner Portal, Slate Portal, and Student Information System Portal.Lead recommendations and edits related to financial aid award letters and cost of attendance content within applicant and student portals.Develop clear, student-centered informational resources, including guides, infographics, videos, and presentations, to increase understanding of financial aid topics and processes.Produce high-quality, branded communications and marketing materials such as messaging toolkits, social media strategies, webinars, video content, and advocacy communications, ensuring compliance with university and divisional guidelines.Planning, Coordination & CollaborationManage the overall SFS communications and editorial calendar, collaborating with campus partners to plan, coordinate, and execute high-quality communications deliverables.Lead university-wide financial aid communications initiatives, ensuring...