Imaging Representative

** At Securian Financial the position title is Business Operations Rep**

Overview:

Responsible for  planning and execution of the organization's business operations on a regular basis.  Defines, develops, improves, and ensures alignment with operational best practices, process, and policies to support strategy and goals. Increases the effectiveness and efficiency of support services through Operational Excellence and Continuous Improvement. Clients in this job family can be internal/external clients, channel partners and vendors.

Responsibilities include but are not limited to:

• Develop and sustain knowledge of line of business product specific document usage, requirements for handling and data validation

• Apply in depth knowledge of capture software modules, knowledge of business area forms, products, electronic document import processing, remittance handling requirements and management of various service level agreements

• Independently leverages technology to receive and take accountability for assigned tasks and closes tasks promptly when resolved with sufficient documentation and follow-up noted.

• Coordinates timely and accurate fulfillment of Service Now requests.

• Articulate and proficient with various technologies specific to job functions.

• Responsible for independent follow through to ensure swift resolution to research and supports other department teams as needed in a variety of tasks.

• Adhere to compliance 38a-1 requirements including Date and Time Stamping timelines for processing incoming Front-End work and confidentially manage private customer information.

• Collaborates with key stakeholders to ensure compliance and service level standards are met for document service needs. Proactively identifies gaps in service and initiates team collaboration to ensure customer service requirements are consistently met.

• Manage queue of electronic images to successfully complete document review and data validation within compliance and service level requirements.  Performs quality checks of transactions processed.  Identifies and takes actions on errors; researches and implements prevention plans to minimize similar errors in the future; maintains departmental standards for quality and productivity.

• Prepares hard copy documents for scanning

• Affirms electronic documents are directed to the correct business product line

• Identifies the appropriate client area workflow for each scanning application and utilizes software accordingly

• Identifies opportunities to automate repeatable processes, submits automation concepts and requests to technical support teams

• Utilizes image scanning hardware to execute document capture

• Utilizes image software to import or scan documents, perform document review, validation and committal to image repository

• Manages original (hard copy) documents according to established retention schedules

• Works with department leaders on projects designed to improve business processes. Identifies and recommends areas where improvements are straightforward to facilitate improving processes, automation and customer service

• Maintains scanner performance by cleaning scan hardware according to established maintenance schedule

Qualifications:

• Excellent attention to detail and organizational skills.

• 10 key computer skills

• Problem solve and manage high volume of workload that has tight turnaround

• Fingerprinting is required

Preferred Qualifications:

• Experience with Kofax and/or Total Agility Document Capture software and Kodak midrange production use.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes), you’ll join us 3-4 days each week in our offices to collaborate and build relationships. On premise required for the duration of training (4 to 6 weeks) then minimal hybrid available (remote 1 to 2 days max per week). Team members are mostly on premise all week. Our policy allows flexibility for the reality of business and personal schedules.

Preferred Skills:

Collaboration, Communication

The estimated base pay range for this job is:

$15.87 - $27.98

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. 
• Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Environmental Health & Sustainability
• Mental Wellness and Disability
• Pride at Securian Financial
• Securian Young Professionals Network
• Securian Multicultural Network
• Securian Women and Allies Network
• Servicemember Associate Resource Group

For more information regarding Securian’s benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

Securian Financial is a drug-free workplace.

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