Team Manager

Team ManagerHybridHealth CoachingFull timeLondon, England, United KingdomShare this job DescriptionWe’re looking for a people-focused, operationally strong Health Coach Manager to join one of the UK’s most exciting health-tech startups.You’ll design and embed the systems and processes that enable us to scale high-quality coaching.If you’re a confident, thoughtful leader with experience building and managing high-performing teams, a genuine passion for health and wellbeing, and a drive to make meaningful impact, we'd love to hear from you.At Second Nature, we’re on a mission to make healthy living astonishingly easy — and to eradicate type 2 diabetes and obesity through world-class digital health coaching.What you’ll doLead and support our health coaching team (nutritionists and dietitians): Manage a team of remote health coaches, creating a culture of trust, accountability, and continuous improvementEnsure operational excellence: You’ll simplify complex workflows, reduce friction for your team, and use data to design smarter, more efficient ways of workingDrive performance and quality: Monitor team efficiency using internal quality and operational tools to optimise service performance and outcomesCoach development: Deliver regular feedback and coaching to help team members grow in confidence, skill, and impactCollaborate cross-functionally: Partner with fellow Health Coach Managers, Operations Managers, Quality Managers, and teams across Product, NHS, and Partnerships to drive innovation and alignmentWhat we’re looking forProven people management experience (3+ years) with a track record of developing and supporting teams Strong operational background - able to use data to identify bottlenecks, inefficiencies, and areas for improvement, and translate insights into actionable solutionsExcellent communication and feedback skills, able to inspire, support, and drive accountabilityProactive, solution-oriented, and resilient - not afraid to roll up your sleeves to make things happenProven ability to drive continuous improvement by challenging existing ways of working and introducing new workflows or best practicesPassion for health, wellbeing, and behaviour change, and excitement about the role technology can play in transforming livesConfident working both autonomously and collaboratively in a fast-paced, remote-first environmentStrong tech literacy and comfortable working from a laptop 5 days per week (Monday to Friday), 40 hours per weekNice to have: Background in nutrition, dietetics, or health coaching (HCPC or AfN registration welcome but not required) Experience in a startup, healthcare, or digital health setting Familiarity with behaviour-change frameworks (CBT, NLP, or motivational interviewing)Working at Second NatureWe embrace a hybrid model that balances flexibility with connection: London-based: 1–2 days per week in the office Remote (UK-based): Once per month in the office This approach allows for meaningful collaboration and space to do focused work.The CompanyObesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable – through sustained lifestyle and habit change.Enter Second Nature.We’re here to help people take control of their health. By bringing together the latest behavioural science, psychology, technology, and the talents of our incredible team, our mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.Our habit-change programme – delivered digitally through mobile and web apps – helps people to transform their lifestyle, lose weight, and ultimately reduce their risk for serious conditions such as type 2 diabetes and heart disease.About us:We've positively changed the lives of over 250,000 peopleWe're rated 'Excellent' by over 7k of our members on Trustpilot We’re one of the few consumer health brands that are commissioned by the NHS and...