IT Application Support Engineer

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox IT Application Support EngineerFull-timeCompany DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.Job DescriptionWhere will you based and what business will you support?Based in Belo Horizonte/Indaiatuba; Brazil; you will be joining a globally distributed team that  supports the application landscape for two of our major products/Programs: ADMS and ComLIMS. In a nutshell As an IT Application Support Engineer you will be working with our software support application teams, to provide L1 and L2 support for software application related issues ang managing incidentsHow you can help us:Working with cross functional teams spread across geographies, within service level agreement in order to solve customer issuesApplication troubleshooting and ability to coordinate with multiple teams to solve the issues.IIS troubleshooting & ability to read the event viewer logs from Windows server.L2 support - diagnosis, investigation, resolution, coordination with business, application owners.Creation of ticket and tracking through lifecycleCo-ordinating  with L3 support for application bug/ enhancement requirement.Escalating and following-up in a timely manner about all blocking issues and issue deviation from SOP’s.Responsible to drive all technical and functional issues towards closure.Database manipulation (like MSSQL/T-SQL scripts/queries)Practices on ITIL framework to assist in day-to-day BAU Operations..QualificationsAre your our kind of extraordinary?You have:2-4 years of Application troubleshooting experience (level 2 support; level 3 escalation) and ability to coordinate with multiple teams to solve the issues..Experience in debugging the apps with API / REST services.Proven ability to work within service level agreement in order to solve customer issues.Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)Have good practice on ITIL framework to assist in day-to-day BAU Operations.Experience in working with cross functional teams spread across geographies.Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server.Understanding of single sign on.Good knowledge of DB, SQL & understanding of UML.Excellent analytical and problem-solving skills.Excellent verbal/written communication skills in English.Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem.Successful teamwork experience and demonstrated leadership abilities are required.Proven ability to transfer knowledge and stay aware of current trends and technical advancements.Ability to articulate and present different points-of-views on various technologiesYou are:Customer focused and goal orientated with keen attentive to detail.What else should I know?The following skills are an advantage: Any experience in handling functional needs / conducting functional sessions is added advantage.Experience in cloud concepts & handling of application hosted on cloud.Understand of terraform, Observability, Error handling in Cloud setups.Writing automated scripts / queries for validating applications.Any Azure / DevOPS certificationAdditional InformationWhat do we offer?Stable employment - a company...