Technical Program Manager

Analyze, map, and optimize end-to-end operational processes across network sourcing, inventory management, planning, fiber lifecycle management, and engineering workflows. Identify opportunities to simplify operations, eliminate inefficiencies, standardize practices, and reduce cycle times at scale. Partner with CIA and our partner teams to ensure integrated, scalable tooling solutions aligned to business priorities. Support system modernization initiatives to ensure platforms and tools effectively meet evolving business and operational requirements. Act as a connector between business owners and engineering teams, and AI/data science resources. Support the design, development, and deployment of agents and tooling changes that support operational workflows. Support deployment, monitoring, and continuous improvement of AI and automation solutions in production environments. Develop and maintain technical documentation, process guidance, operational readiness materials, and knowledge-sharing resources. Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 1+ year(s) of experience managing cross-functional and/or cross-team projects. These requirements include but are not limited to the following specialized security screenings: 3+ years in program management, process improvement, automation, or operations. Experience working in cloud, data center, telecommunications, or large-scale network infrastructure environments. Experience with 3GIS or other fiber inventory and asset management platforms. Experience applying process improvement methodologies such as Lean, Six Sigma, value stream mapping, or similar frameworks.Knowledge of carrier networks, fiber delivery, outside plant engineering, or telecommunications infrastructure. Lean six sigma certification or PMP. Familiarity with AI readiness assessments or enterprise AI frameworks.