About the Role:
We are seeking an experienced Contracts Manager to join Outreach Legal and P2P team. This role will be responsible for managing the end-to-end contract lifecycle while partnering closely with Procurement (P2P), Legal, Finance, Privacy, Security, HR, IT, and other business stakeholders.
The ideal candidate will have substantial experience supporting a SaaS-based multinational company and be comfortable working in a fast-paced, global environment. The successful candidate will possess strong commercial contracting expertise, excellent negotiation skills, and the ability to provide practical, business-oriented solutions while effectively managing contractual and commercial risks.
About the Role:We are seeking an experienced Contracts Manager to join Outreach Legal and P2P team. This role will be responsible for managing the end-to-end contract lifecycle while partnering closely with Procurement (P2P), Legal, Finance, Privacy, Security, HR, IT, and other business stakeholders.
The ideal candidate will have substantial experience supporting a SaaS-based multinational company and be comfortable working in a fast-paced, global environment. The successful candidate will possess strong commercial contracting expertise, excellent negotiation skills, and the ability to provide practical, business-oriented solutions while effectively managing contractual and commercial risks.
Your Daily Adventures Will Include:
-
Commercial Contracting
-
Draft, review, negotiate, and manage a wide variety of commercial agreements, including:
-
Customer Agreements
-
Vendor Agreements
-
Master Service Agreements (MSAs)
-
Statements of Work (SOWs)
-
Non-Disclosure Agreements (NDAs)
-
Partnership and Reseller Agreements
-
Review contract requests and identify legal, commercial, financial, and operational risks.
-
Conduct initial review of Zip purchase requests, vendor contracting documents, and privacy/security review results to assess risk level and determine matters requiring escalation.
-
Recommend practical risk mitigation strategies while balancing business objectives.
-
Lead contract negotiations with customers, vendors, and business partners end-to-end, escalating legal questions to attorneys as necessary.
-
Ensure contractual terms align with company policies and applicable legal requirements.
-
Support contract execution and maintain complete contract documentation.
-
Manage contracts throughout their lifecycle, from intake through negotiation, execution, renewal, amendment, and termination.
-
Develop, maintain, and continuously improve:
-
Contract templates
-
Clause libraries
-
Negotiation playbooks
-
Standard operating procedures
-
Ensure timely turnaround of contracts while maintaining quality and compliance.
-
Support continuous improvement initiatives for contract management processes.
-
Utilize Contract Lifecycle Management (CLM) and intake tools, including Ironclad and Zip, to manage contract workflows and reporting.
-
Manage signature workflows via Ironclad and DocuSign, and archive fully executed agreements in Ironclad.
-
Partner closely with the Procurement (P2P) team on vendor contracting and procurement-related legal matters.
-
Collaborate with Legal, FP&A, Privacy, Security, HR, IT, and other business stakeholders throughout the contracting process.
-
Serve as a trusted advisor to internal business teams on contractual obligations and commercial considerations.
-
Demonstrate a strong understanding of marketing-related data privacy concepts, including lead sharing arrangements, marketing consent requirements, and event/co-marketing data handling, as well as applicable local and international privacy and data protection laws.
-
Review privacy and security provisions within commercial agreements.
-
Partner with Privacy and Security teams during contract negotiations.
-
Support contract compliance with applicable regulatory and internal policy requirements.
-
Build strong relationships with internal stakeholders across global business functions.
-
Prioritize contract requests based on business impact and urgency.
-
Communicate legal and commercial risks clearly and effectively to both legal and non-legal audiences.
-
Provide guidance and training on contracting best practices when required.
Contract Lifecycle Management
Procurement & Cross-Functional Collaboration
Privacy & Compliance
Stakeholder Management
-
Our Vision of You:
- Bachelor's Degree is required.
- Master's Degree is preferred.
- 7–10 years of experience in commercial contract review, drafting, negotiation, and contract management.
- Minimum 4–6 years of experience supporting a SaaS-based multinational company.
- Demonstrated experience supporting global business operations.
- Experience working with U.S.-headquartered multinational organizations is highly preferred.
- Experience partnering with Procurement (P2P) and commercial business teams on global customer and vendor contracting, including familiarity with intake and workflow tools such as Ironclad and Zip.
- Hands-on experience with Contract Lifecycle Management (CLM) platforms such as Ironclad or similar legal operations tools.
Required Skills:
- Strong commercial contracting and negotiation skills.
- Extensive experience drafting and negotiating customer and vendor agreements.
- Strong understanding of contract risk assessment and mitigation.
- Working knowledge of privacy and data protection regulations applicable to commercial contracts.
- Excellent stakeholder management and relationship-building skills.
- Outstanding written and verbal communication skills.
- Proven ability to manage a high volume of concurrent transactions with quick turnaround while maintaining quality and accuracy.
- Strong analytical thinking and problem-solving abilities.
- High attention to detail and strong organizational skills.
- Ability to work independently while collaborating effectively across global teams.
- Strong business acumen with a practical, solution-oriented mindset.