Customer Operations Associate (f/m/d)

Customer Operations Associate (f/m/d) LocationBerlinEmployment TypeFull timeLocation TypeHybridDepartmentOperations & RiskAt Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.We are hiring Graduate Customer Operations Associates (f/m/d) to join our German Operations team in Berlin. This is an entry-level opportunity designed for recent graduates and junior professionals who are eager to start their career in FinTech. You will gain hands-on experience across customer operations, onboarding, compliance, and process optimization, building a strong operational foundation in a fast-paced, high-growth environment.From day one, you’ll play a key role in ensuring a seamless, secure, and high-quality experience for our customers.What You’ll Be DoingFrom day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing:Support and Guide Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence.Think Investigatively: Not every case is straightforward. You’ll be trained to approach complex situations with curiosity and structure—identifying root causes, assessing potential risks, and escalating where needed.Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows.Optimise for Impact: Get hands-on with our internal tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience—and you’ll actively contribute ideas to make things better.About YouThis role is ideal for recent graduates or junior professionals who are motivated, detail-oriented, and eager to grow within Operations.You bring:A Bachelor’s degree (or equivalent) in Business, Finance, Economics, Law, or a related field—or comparable practical experienceNative-level German (C2) and strong English skills (min. C1)A strong interest in FinTech, financial processes, or operational excellenceA proactive, hands-on mindset and willingness to take ownershipIn addition, here are the skills and attributes we are looking for:Strong Communicator: You communicate clearly, confidently, and professionally in German — both written and spoken.Structured & Detail-Oriented: You work methodically and ensure accuracy when handling data, documentation, and customer cases.Analytical & Curious You enjoy understanding processes, identifying patterns, and solving problems in a logical way.Customer-Oriented You approach situations with empathy and professionalism, always aiming for high-quality solutions.Resilient & Organized: You can prioritize tasks, manage multiple cases, and stay calm in a dynamic environment.Eager to Learn: You quickly adapt to new tools, technologies, and regulatory topics—and actively seek feedback to improve.What You’ll GainA strong operational foundation in a leading European FinTechStructured onboarding and hands-on trainingExposure to compliance standards, customer operations, and financial workflowsClear growth paths within Operations, Compliance, Risk, or ProductEarly responsibility and real impact from the startAbout MossMoss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as...