The Passenger Service and/or Ramp Supervisor oversees daily ramp operations to ensure the safe, efficient, and on-time servicing of aircraft. This role supervises ramp agents and coordinates aircraft ground handling activities including loading/unloading baggage, cargo operations, aircraft marshaling, and ground equipment management while maintaining strict compliance with FAA, TSA, airline, and airport regulations.
QUALIFICATIONS:
EDUCATION AND EXPERIENCE:
- Must be 18 years of age or older
- HS Diploma or GED
- Valid Driver's License
- One (1) years of front-line ramp experience or similar role
- Minimum one (1) year of supervisory experience in a similar or related role
- Excellent verbal and written communication skills
- Strong leadership skills
- Must have a reliable mode of communication and transportation
PREFERRED REQUIREMENTS:
- Airline or airport operations experience
- Leadership experience in the airline or airport operations experience
ESSENTIAL FUNCTIONS:
- Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge
- Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime
- Perform all duties of subordinate employees when necessary
- Ensure implementation of the Safety Management System (SMS)
- Implement a safety plan for the station
- Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary
- Train/retrain all personnel in airline procedures, safety procedures, and company policies
- Maintain good employee relations. Handle employee problems efficiently and effectively
- Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines, staff, and public inquiries
- Adhere to company policies and procedures and participate in achieving company objectives
- Monitor employee activity and adjust as needed
- Handle off-schedule operations when the Manager is not available
- Perform other duties as requested
PHYSICAL AND MENTAL DEMANDS:
With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Treat all information as confidential.
- Possess the tact to deal with all levels of employees and client representatives.
- Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
- Must be able to lift, carry, and/or hold up to 100 lbs.
- Physical exam may be required to confirm above.
- Must pass pre-employment and random drug test.
- DMV check may be required.
- Must be able to read, write, understand and carry out instructions in English.
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be able to verbally direct in English.
- Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
- Must have good hearing and vision.
- 80-95% outside work. Work outside in all types of weather (Heat, Rain, and Cold)
- May be required to work weekends, overnight shifts and holidays.
- May be exposed to occasional loud noise levels.
Pay rate: $21.00 - $21.00