Client Management Associate

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

In this role, you'll serve as a trusted strategic advisor for a portfolio of Teladoc Health clients and their brokers, driving long-term client success through onboarding, engagement, utilization growth, and retention. Acting as a coach, consultant, analyst, project manager, and product expert, you'll partner cross-functionally with Sales, Renewals, Implementation, Finance, and Member Experience to maximize the value clients receive from their Teladoc Health programs.

You'll own the client journey from onboarding through ongoing engagement, helping employers increase member registrations, utilization, satisfaction, and renewals while proactively identifying opportunities to improve performance and reduce churn.

Essential Duties and Responsibilities

• New Client Onboarding
  • Own the post-sale onboarding experience for newly implemented employer groups.
  • Conduct welcome outreach through email, phone, and virtual onboarding meetings.
  • Serve as the primary Client Success contact during implementation and transition from Sales.
  • Deliver onboarding education to ensure administrators understand available products, implementation timelines, eligibility, reporting, and available resources.
  • Partner with brokers to ensure consistent communication and alignment throughout implementation.
  • Support employee launch activities through monthly educational webinars and client-specific kickoff meetings designed to drive early registration and utilization.
• Client Success & Engagement
  • Manage an assigned portfolio of employer groups, brokers, and strategic partners.
  • Develop ongoing engagement strategies that increase member registrations and utilization across Teladoc Health solutions.
  • Execute quarterly communication campaigns focused on seasonal healthcare needs and product awareness.
  • Coordinate educational webinars supporting Open Enrollment, benefit education, and ongoing employee engagement.
  • Partner with Member Experience to resolve client and member issues while maintaining exceptional client satisfaction.
  • Identify opportunities to expand employee eligibility and enrollment through proactive education around benefit design and population growth.
• Utilization & Performance Management
  • Monitor utilization and registration trends across assigned accounts.
  • Identify low-utilization groups and execute proactive outreach campaigns through email and outbound calling.
  • Analyze performance metrics and recommend engagement strategies that improve participation across General Medical, Mental Health, Digital Physical Therapy, Dermatology, Nutrition, and additional virtual care offerings.
  • Present utilization data and strategic recommendations to brokers and employer groups.
• Retention & Renewal Support
  • Partner closely with the Renewals organization to reduce client attrition.
  • Conduct retention outreach for at-risk accounts by identifying education gaps and utilization barriers.
  • Participate in save strategies for larger revenue accounts through proactive client consultation and engagement planning.
  • Collaborate with Sales and Renewals to ensure seamless client transitions and long-term success.
• Reporting & Business Insights
  • Maintain accurate client records across multiple internal systems.
  • Track utilization, enrollment, registration, engagement, and retention metrics across assigned portfolios.
  • Identify trends contributing to retention risk and recommend scalable process improvements.

Supervisory Responsibilities

No

Qualifications Expected for Position

• 1+ years of experience working in a customer-facing role at a digital health, healthcare, wellness, benefits or SaaS company 

• Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style 

• A sincere interest in your clients and co-workers 

• The flexibility and agility to work cross-functionally in a fast-paced environment 

• A strong focus on results, with a passion for finding smarter, better ways to achieve goals 

• Strong problem-solving skills and keen attention to detail 

• High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness 

The base salary range for this position is $55,000- $65,000. In addition to a base salary, this position is eligible for commission, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. 

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.