We are looking for a detail-oriented and process-oriented Non-Voice Associate to support insurance operations by accurately processing policy and claims-related transactions, maintaining data integrity, and ensuring compliance with company policies and regulatory requirements. The role involves handling administrative activities, validating documentation, updating systems, collaborating with internal stakeholders, and delivering high-quality outcomes within agreed turnaround times and service level agreements.
- Ensure that the process transactions are processed as per standard procedures
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure claim costs is controlled and leakage kept at a minimum
- Ensure accuracy of reserves and payments and manage lifecycle of claims
- Ensure adherence to Company Policies and Procedures
- Managing calendars and e-mails, making telephone calls to gather additional information in order to ensure settlement of claims
- Any other essential function that may occur from time to time as directed by the Supervisor
0 - 3 Years exp. With good communication. Freshers also welcome.