Job Description Summary

GE Vernova’s Power Conversion & Storage business delivers advanced electrification systems that support the critical power and energy requirements of high-performance applications worldwide. Working with leading organisations across the energy, defence, maritime, and industrial sectors, we help accelerate the transition to a more efficient, lower-carbon future. Our solutions address significant requirements in power stability, energy storage, grid resilience, and renewable energy integration.

Job Description

As a Customer Quality Specialist at our Rotating Machines Rugby (RMR) site, you will act as the primary interface between our manufacturing operations and our external clients. You will own the end-to-end customer quality process, leading the investigation and resolution of quality concerns to ensure our responses are rigorous and transparent. By translating site-level quality data into actionable insights for leadership, you will play a vital role in upholding our standards of safety, reliability, and performance. You will join a collaborative team focused on continuous improvement, where the emphasis is on proactive prevention and evidence-led corrective action.

We are looking for an early-career professional who is eager to apply their foundational knowledge in this high complex engineering environment.

Role Responsibilities   

• Own projects: Develop and execute quality plans that ensure deliverables meet regulatory, industry, and contractual standards, identifying and mitigating risks before they reach the customer. 

• Root Cause Analysis: Lead RCA investigations on critical issues and drive preventative actions (CAPAs) to closure and present findings to customers
• Customer Liaison: Act as the central point of contact for customer quality complaints and queries, producing formal reports and progress updates that reflect our commitment to excellence using structured techniques—such as 5 Whys, Fishbone/Ishikawa, and Pareto Analysis—and apply data-driven evidence to validate your findings.
• Data-Driven Reporting: Monitor quality performance metrics to identify emerging trends, presenting your findings to site leadership to drive proactive process adjustments.
• Collaborative Improvement: Work closely with engineering, manufacturing, procurement, projects and legal team to ensure programme requirements are met.   
• Team meetings: Facilitate cross-functional meetings to implement corrective and preventive actions, ensuring that all findings are documented and integrated into our quality management systems.
• Drive a quality culture: Develop and deliver training on quality assurance practices, mentor colleagues on quality-related topics, and embed a continuous improvement mindset across the team. 

Candidate Requirements

• Qualification: Engineering degree in mechanical, manufacturing or aerospace
• Professional Experience: Proven experience in a customer-facing quality role, including project quality assurance.
• Audit Experience: A strong working knowledge of ISO 9001 quality standards with experience in conducting or supporting internal or external quality audits.
• Analytical Proficiency: Demonstrated proficiency in root cause analysis techniques (e.g., 5 Whys, Fishbone/Ishikawa, Pareto Analysis) and the ability to use data-driven evidence to validate findings.
• Process & Quality Knowledge: A strong understanding of quality management systems and an analytical approach to identifying and addressing manufacturing process variations.
• Communication Skills: Excellent written and verbal communication skills, with specific experience in presenting technical findings to senior stakeholders.
• Collaborative Mindset: A proactive, leadership-oriented approach to working across departments to achieve site-wide quality goals.
• Technical Literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Security Requirements: You must hold a valid UK passport and be eligible to obtain Security Clearance (SC).

Desirable Attributes:

• Practical experience in conducting or facilitating FMEA (Failure Mode and Effects Analysis) within a project-based environment in complex engineering or manufacturing sectors.
• Six Sigma Green/Black Belt: Statistical training to reduce manufacturing defects and process variation.

What We Offer

At GE Vernova, we invest in your long-term success and wellbeing through a comprehensive, flexible benefits package designed to support what matters most to you.

Our Total Rewards includes competitive compensation, a performance-related bonus, flexible pension with a 10% employer contribution, employer-funded private health insurance, income protection, and life assurance. We support your time to recharge with 26 days of holiday, plus bank holidays.

Through our 'Flex Choice' programme, you can take advantage of corporate benefits such as buying and selling holiday, a cycle-to-work scheme, financial planning, critical illness insurance, personal accident cover, dental cover, the option to add family to a private health scheme, and travel insurance.

Why Join Us?

Join our team to lead real problem-solving in a challenging manufacturing environment, reduce repeat defects, influence process design, build digital quality capability, and create measurable business improvement. We also provide a platform for continuous career growth through mentorship, open dialogue, and support for professional qualifications, helping you map a career path that evolves with your ambitions.

Additional Information

Relocation Assistance Provided: No