Technical Support Specialist

This website uses cookies to ensure you get the best experience. Atlar and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Accept these cookies Decline all non-necessary cookies Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage atlar.com Share page Facebook X LinkedIn Mail Stockholm, Sweden Technical Support Specialist Apply We usually respond within a week Technical Support SpecialistFull-timeWe’re on the lookout for an Technical Support Specialist to join our team at our office in Stockholm. About AtlarAtlar is the AI-native treasury platform used by today's leading growth companies to manage cash, payments, forecasting, and liquidity in one place. Teams at Lovable, GetYourGuide, Storytel, Tide, Trustly, and Zilch use Atlar to connect their banks and ERPs in a single platform, save thousands of hours of manual work, unlock idle cash, and reduce errors at scale.Atlar is headquartered in Stockholm, Sweden, and backed by Index Ventures, investors in category-defining companies such as Adyen, Revolut, Figma, etc.About the RoleCustomer support is where Atlar's promise gets tested every day. When a customer's payment looks stuck or a bank connection behaves unexpectedly, they come to us, and they trust us to find the real answer. In this role, you will read logs, trace how a payment moves through its lifecycle, and figure out what actually happened before a single word goes back to the customer.This is a foundational, early hire on a small team, so you will help shape how the function works in a flexible and agile way as it grows rather than inherit a fixed playbook. The role blends technical investigation with direct customer communication: you spend your day moving between digging into a problem and articulating its resolution to the finance and treasury teams who rely on us. You will work closely with the support lead, delivery, engineering and customer success teams, and you will own problems end to end. We have purpose-built internal tooling that helps you get to a high standard quickly, so you are never thrown in cold, and we measure success by problems fully solved and customers kept.What You'll DoInvestigate customer issues end to end: dig into logs, trace payment flows like credit transfers, reconciliation, and bank connections, and find the underlying causeProvide clear, accurate responses that address and resolve...