Product Manager-Client Platform Multi-Factor Authentication, Vice President

Product Manager-Client Platform Multi-Factor Authentication, Vice President Wealth Management Platforms 1 New York Plaza, NY Morgan Stanley is seeking a Vice President, Product Management to own the end-to-end product roadmap for Multi-Factor Authentication (MFA) across our client digital channels. This leader will define strategy, drive execution, and partner across engineering, cybersecurity, risk, fraud, design, and channel product teams to deliver secure, resilient, and user-friendly authentication experiences. The VP will balance security posture, regulatory expectations, and client experience outcomes while enabling scalable platform capabilities for web and mobile. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. Morgan Stanley is committed to helping its employees build meaningful careers and we strive to be a place for people to learn, achieve and grow. Department Overview In the Wealth Management division, we help people, businesses and institutions build, preserve, and manage wealth so they can pursue their financial goals Wealth Management (WM) Platforms manages industry-leading platforms, across all WM channels and client segments, to provide a unified digital experience, unlock growth, and deliver efficiencies for Advisors, Clients, and Institutions. WM Platforms consists of ten sub-teams including: Field Experience & Platforms, Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow, Digital Trading & Investing, Generative AI, UX Design & Research, Strategy & Execution, WM Platforms Risk, and the Chief Operating Office. What you’ll do in the role: Roadmap & Strategy · Own the MFA product vision, multi-year roadmap, and quarterly delivery plans across web and mobile platforms. · Define target-state authentication journeys (enrollment, step-up, recovery, device binding, trusted devices) aligned to security and client experience goals. · Establish a capability-based roadmap (e.g., authenticator apps, push, FIDO2/WebAuthn, OTP, risk-based step-up, backup factors) and drive adoption across channels. Delivery & Execution · Translate strategy into epics/features with clear acceptance criteria, measurable outcomes, and release plans. · Lead cross-functional execution with engineering and architecture; manage dependencies across identity, session management, device intelligence, fraud, and customer support tooling. · Drive disciplined product rituals: discovery, prioritization, backlog management, release readiness, and post-launch measurement. Risk, Controls, and Compliance Partnership · Partner with Technology, Fraud Operations, Chief Data Office/Risk, Legal/Compliance, and Internal Audit to ensure MFA capabilities meet internal control standards and external regulatory expectations. · Own product documentation and artifacts required for governance (e.g., risk assessments, control mappings, exception handling, and change approvals). Client Experience & Adoption · Optimize MFA experiences to reduce friction while maintaining strong security (e.g., minimizing unnecessary prompts, improving recovery flows, accessibility). · Partner with UX research/design to validate journeys and reduce drop-off during enrollment and step-up challenges. · Coordinate communications and change management with channel teams and client service organizations. Metrics & Continuous Improvement · Define and track KPIs including MFA enrollment rate, challenge success rate, authentication latency, fraud loss reduction, account takeover indicators, help-desk contact drivers, and recovery completion rates. · Use data to prioritize improvements and quantify risk reduction and experience gains. Stakeholder...