PATIENT ACCESS SPECIALIST

Description

Job Summary: 

Access HealthCare’s Patient Access Specialists work collaboratively with several health organizations & doctor offices to schedule patient appointments and provide advanced patient support over the phone. Specialists have experience in healthcare and are able to provide a high-level of support to complex clients. 

We are seeking dependable candidates who have a passion for helping others and have been in previous roles handling a high-volume of calls while they seek ways to create a positive experience for every patient. 

Supervisory Responsibilities: 

This position has no direct supervisory responsibilities.  

 

 

Duties/Responsibilities: 

• Answer a high volume of calls a day using a multi-line phone. (80+ calls/day) 

• Schedule appointments for multiple clinical sites according to client-specific protocols. 

• Gather & input patient demographic and insurance information into the practice management system. 

• Report complex clinical issues to the appropriate supervisor/client partner. 

• Document call activity, outcomes, and other notes as needed in the client system. 

• Work collaboratively with colleagues to meet the goals and objectives of the department. 

• Assist callers and navigate them to the appropriate resources. 

• Must meet all attendance and performance standards. 

• Perform other duties as assigned.  

Qualifications

Required Skills/Abilities: 

• Experience using an EMR and scheduling software 

• Excellent communication skills over the phone  

• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload) 

 

Education and Experience: 

• 1 year of experience in healthcare patient service 

• 1 year of experience handling a high volume of inbound calls 

 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.  

• Must be able to lift to 15 pounds at a time.