Fleet Operations Regional Manager - Central Region

Fleet Operations Regional Manager - Central Region LocationRemoteEmployment TypeFull timeDepartmentOperationsJoin the team bringing advanced autonomy to the built worldAt Bedrock, we’re moving AI out of the lab and into the real world. Our team is composed of industry veterans who helped launch Waymo, scaled Segment to a $3.2B acquisition, and grew Uber Freight to $5B in revenue. Today, we’re deploying autonomous systems on heavy construction machinery across the country, accelerating project schedules of billion-dollar infrastructure projects and improving safety on job sites. Backed by $350M in funding, we’re working quickly to close the gap between America's surging demand for housing, data centers, manufacturing hubs, and the construction industry's growing labor shortage.This is where algorithms meet steel-toed boots. You’ll collaborate with construction veterans and world-class engineers to solve physical-world problems that simulations can’t touch. If you're ready to apply cutting-edge technology to solve meaningful problems alongside a talented team—we'd love to have you join us.The Fleet Operations Regional Manager — Central Region is a senior field leadership role responsible for the performance, reliability, and operational excellence of Bedrock Robotics' deployed robot fleet across a multi-state territory centered in Dallas, TX. You will build, lead, and develop a geographically distributed team of Fleet Technicians, drive key reliability metrics (Uptime, MTTR, MTBF), and serve as the primary operational owner between Bedrock and its Central Region Partner customers.This role demands a rare combination of hands-on technical depth in electromechanical systems and proven people-leadership experience managing field technicians across multiple locations. You thrive in ambiguous, fast-moving environments, hold your team to a high standard, and are passionate about keeping complex machines running in the field.Key ResponsibilitiesTeam Leadership & DevelopmentDirectly manage a distributed team of Fleet Technicians (typically 8–15 technicians) across the Central Region, spanning 10+ states.Recruit, onboard, and develop technician talent; conduct regular 1:1s, performance reviews, and career development conversations.Build and maintain technician scheduling, on-call rotations, and deployment coverage to ensure regional fleet SLA commitments are met.Foster a high-accountability team culture grounded in safety, operational rigor, and continuous improvement.Identify training gaps and coordinate with the Training team to upskill technicians on new robot platforms, tools, and procedures.Fleet Operations & ReliabilityOwn regional fleet Uptime, MTTR, MTBF, and first-time-fix-rate metrics; report performance to Head of Data & Fleet Operations on a weekly cadence.Serve as the regional escalation point for complex or unresolved field issues; deploy personally or dispatch senior technicians as needed.Conduct root cause analysis (RCA) on recurring failures and partner with Engineering to drive systemic fixes into future builds.Manage the regional parts inventory and tooling supply chain, ensuring technicians have what they need to resolve issues within SLA windows.Lead regional response to fleet-wide safety events or field stops, coordinating with Safety, Engineering, and Customer Success teams.Maintain strict compliance with all federal, state, and local regulations governing field service operations (DOT, OSHA, site-specific HSE).Customer & Stakeholder ManagementServe as the senior Bedrock field representative for customer relationships across the Central Region; attend QBRs and site reviews as needed.Proactively communicate fleet status, planned maintenance windows, and incident updates to Customer Success and directly to managers.Ensure regional operations meet contractual SLAs and customer uptime commitments; escalate risks to Head of DFO ahead of breaches.Collaborate with Account Management and Sales on expansion planning when...