Fire Dispatcher - Fire Department

Salary Range: $55,120.26 - $65,766.51 Annually

Get to Know Us 

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits  

Job Summary:

A Fire Dispatcher receives emergency and non-emergency fire and medical call requests for service from the 911 call-center, 311, Mutual-Aid, and within the agency. A Fire Dispatcher dispatches calls for the Baltimore City municipality.  Fire Dispatchers will assign emergency units in accordance with established emergency response protocols.  Work of this class involves no supervisory duties or responsibilities.

Incumbents receive moderate supervision from a technical superior.  Employees in this class work rotating (12 hour) shifts including days, evenings, weekends and holidays.  Work is performed in a radio communications center with dim overhead lights and light generated from computer screens.  Work requires the ability to function in a highly stressful atmosphere, being able to multi-task, sitting for long periods, and the manipulation and operation of various equipment that involves hand-eye coordination, ability to listen to multiple on-going incidents, repeat verbatim and record case information.

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

Requirements - Graduation from an accredited high school or possession of a GED and four years of experience in public contact work including two years of experience in operating two-way radio and related communications equipment.

AND

LICENSES, REGISTRATIONS AND CERTIFICATES:

Not Applicable.

KNOWLEDGES, SKILLS, AND ABILITIES

• Knowledge of the geography, landmarks, hospitals, streets, and traffic patterns of Baltimore City.
• Ability to apply skills and knowledge learned in the classroom and on the job to various emergency situations.
• Ability to learn Fire/EMS and Federal Communications rules and regulations, procedures, methods, terminology, and priorities.
• Ability to concentrate and react calmly, quickly, and decisively under continuous stressful conditions.  
• Ability to type clean copy at a specified rate of speed.
• Ability to use radio communication equipment effectively.
• Ability to enter data accurately into computer terminals.
• Ability to communicate in a clear and distinct modulated voice while concurrently applying good listening skills in a multi-tasking environment.
• Ability to Use a Computer Aided Dispatch System (CAD) as a daily function. 
• Ability to work harmoniously with others in a team environment.

Background Check                                        

NOTE: Candidates who are under final consideration for appointment will be required to authorize the release of criminal conviction information and to submit and pass drug and alcohol tests.

Probation 

All people, including current City employees, selected for this position must complete a mandatory one-year probation. 

Eligibility 

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.                                                             

Education Accreditation 

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org. 

Selection Process 

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

Examination Process 

Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented in your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application. 

Your Recruiter: Dayvon Smith

If you have any questions please contact Dayvon Smith, Recruitment Talent & Acquisition Specialist via email at Dayvon.Smith@baltimorecity.gov.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application. 

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER