Lead, Pharmacy Fulfillment Operations

Back to jobsNewSupervisor, Pharmacy Fulfillment Operations | Onsite - ChesterfieldChesterfield, MOApplyCompany Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!The Role: As a Pharmacy Fulfillment Operations Supervisor, you will support and supervise a team of pharmacy fulfillment technicians, helping to manage day-to-day dispensing workflows and queues under the guidance of senior leadership. This role is a strong foundation for developing operational and people management skills in a fast-paced pharmacy environment. We are looking for a motivated, positive and detail-oriented Lead who will assist with onboarding, coaching, and supporting technicians while upholding company policies, performance metrics, and regulatory requirements. What you’ll do: Team Management & Development Support and manage a team of Pharmacy Technicians, helping to ensure quality patient and client care under the direction of senior leadership. Monitor workload distribution and flag imbalances to ensure efficient daily operations and that basic performance targets are met.  Assist with new hire onboarding, helping technicians  get acquainted with tools, workflows, and team expectations. Oversees all dock operations, enforcing safety protocols, coordinating inbound and outbound freight flow, and ensuring compliance with company standards to maintain a secure and efficient loading environment.  Provide day-to-day coaching and feedback to technicians, supporting continuous improvement and skill development. Address underperformance promptly through coaching and improvement plans in partnership with People & Culture and senior leadership when necessary. Operational Excellence Use available reporting and dashboards to track team performance and surface operational trends to leadership. Monitor workflow queues throughout the day to ensure tasks are completed accurately and on time. Help maintain adherence to service level agreements (SLAs) and communicate performance barriers  promptly. Support the implementation of process changes  by reinforcing new procedures with the team and flagging adoption challenges.  Handle escalated patient concerns with professionalism and empathy, seeking guidance from senior leads on complex resolutions.  Compliance & Quality Assurance Ensure team adherence to regulatory requirements and company policies in pharmacy operations. Review technician work periodically to identify accuracy issues and support quality improvement. Flag compliance risks or recurring errors to senior leadership for resolution. Collaboration & Communication Keep the team informed of daily priorities, workflow updates, and policy changes. Communicate effectively with peers and senior leads to ensure alignment on goals and operational challenges.  Leadership & Problem-Solving Model professionalism, accountability, and a positive attitude for the team. Address routine escalations and day-to-day issues, escalating complex situations to senior leadership as...