Customer Director - Professional Services

Customer Director - Professional Services LocationUK - LondonAddressLondon, LondonEmployment TypeFull timeDepartmentProfessional & Financial ServicesWhy Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.About the teamIn our Professional and Financial Services Business unit, we bring everything we have learned from more than a decade of Applied AI to help our clients navigate a rapidly changing landscape. We develop and embed AI solutions that help firms become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of highly regulated industries, we see immense opportunity for meaningful innovation and are proud to set the gold-standard for marrying technical excellence with safe, impactful deployment.About the roleProfessional services firms are entering a period of profound reinvention. Leaders are under pressure to improve productivity, automate complex knowledge work, and turn AI from a series of experimental pilots into a sustained enterprise-wide advantage. Faculty is uniquely placed to help, combining deep technical expertise in agentic AI with hard-won experience delivering transformation in complex, regulated environments.We’re looking for a Customer Director to lead our Professional Services practice to define and grow our presence in this sector. You will shape our go-to-market strategy, build enduring relationships with senior stakeholders, and lead the pursuit of ambitious AI transformation programmes. This is an opportunity to build a distinctive practice inside a company with world-class technical depth and the ambition to set the standard for AI in professional services.The ideal candidate will be T-shaped: broad enough to advise across AI for a range of professional services firms, with deep experience in at least one sector. We are particularly interested in candidates who have delivered AI in Finance/CFO/Treasury functions.What you'll be doing:Leading complex AI transformation programmes for major professional services firms, moving from strategic thinking to production-grade software deliveryBuilding trusted, long-term relationships with C-suite leaders and partners, acting as a strategic advisor on how AI can automate knowledge work and drive operational efficiencyGenerating high-value growth for Faculty by shaping compelling commercial pitches and demos that showcase our technical depth and ability to solve sector-specific challengesElevating Faculty’s industry profile by articulating differentiated propositions and points of view through thought leadership, media engagement, and industry forumsEnsuring the successful delivery of high-quality client work by guiding multidisciplinary teams and helping them navigate the ambiguity and pace of the sectorManaging a practice within a practice - leading cross-functional teams of delivery experts, PhD-calibre engineers and data scientists to further consolidate Faculty’s reputation for pioneering technical and delivery excellence.Who we're looking for:You possess a distinct point of view on how professional services should adopt AI and a clear...