Customer Service Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Work Schedule and Location:

• During the initial six-month training period, this position requires working 100% onsite, Monday to Friday, at our Heredia Shared Service Center, and upon successful completion of the training period, employees will transition to a hybrid work model. 

• A standard schedule of 7:00 AM to 4:00 PM is required for the first 4 months. Working hours may also vary after the 4 months between 5:00 AM and 8:00 PM, depending on business requirements and operational coverage.

Key Responsibilities:

• Provide outstanding customer service in invoicing, administration, order management, quotations, and master data.

• Handle partner concerns and complex customer requirements, working strictly within guidelines and collaborating with sales, distribution, and finance teams to resolve issues.

• Become proficient in Customer Relationship Management systems.

• Adhere to company policies, operational regulations, and training guidelines.

• Meet key performance indicators and engage in initiatives to improve efficiency and productivity.

• Contribute to projects and assignments that align with business expectations.

• Maintain high data accuracy and quality, and participate in training development.

• Use daily customer service reports to assess and direct activities.

• Participate in cross-training and support activities during peak seasons.

Skills:

• High integrity and compliance.

• Strong problem-solving and multitasking abilities.

• Self-motivated, enthusiastic, and a great teammate.

• Proficient written and verbal communication.

• Excellent organizational skills and workload prioritization.

• Initiative in daily tasks and problem-solving.

• Proficient Microsoft Office user.

Experience:

• 0+ years of customer service experience in an SSC/multinational environment required.

Education:

• Minimum of a high school diploma.

Working Conditions:

• Repetitive typing and regular computer use.

• Typical office environment physical demands.

Join us at Thermo Fisher Scientific, where you can effectively apply your skills and advance your career in a diverse and inclusive work environment!