Senior Manager, Global Investment Office Client Services & Delivery

Job Description

What is the opportunity?

Join RBC’s Global Investment Office as Senior Manager, Client Services & Delivery, providing critical operational and execution support to deliver seamless client experiences for our Enterprise Strategic Clients. As a licensed CIRO position, you’ll manage investment mandates, ensure risk compliance, and act as a key liaison between the MD/Head, internal teams, and functional partners. This role drives end-to-end client experience excellence for sophisticated global clients, combining operational expertise with strategic partnership across Wealth Management, Capital Markets, and internal stakeholders to create lasting value.

What will you do?

• Assist in onboarding complex GIO clients, coordinating and project managing cross-functional teams to resolve issues

• Implement process enhancements to improve client service delivery and operational efficiency

• Gather and analyze client feedback to identify service gaps and drive continuous improvements

• Coordinate institutional-grade reporting, performance analytics, and benchmarking for clients

• Support day-to-day client servicing requests in accordance with RBC internal controls policies and procedures

• Foster relationships with key internal stakeholders on behalf of the MD/Head Ensure adherence to RBC’s risk frameworks, regulatory standards, and internal policies in all client deliverables

• Help integrate digital solutions (automation, AI) to enhance client experiences

What do you need to succeed?

Must Haves  

• 7+ years in wealth management, investment banking, or client services with focus on UHNW clients

• Excellent communication skills (written and oral), outstanding client service, and professionalism

• Exceptional organizational skills, analytical and time management abilities with capacity to manage complexity and shifting priorities

• Experience dealing with large UHNW domestic and international clients with complex structures and needs

• Strong business acumen, compliance knowledge, and proven client-facing experience

• Bachelor’s degree required; CIRO licensing or ability to obtain required

Nice-to-Have  

• RBC cross-enterprise knowledge with proven ability to cultivate partnerships across platforms

• Analytical mindset with proficiency in data-driven decision-making

• Experience managing complex projects and collaborating across teams

• Demonstrated ability to quickly prioritize and execute under pressure with resilience and initiative

What’s in it for you?

• Comprehensive Total Rewards Program including bonuses and flexible benefits

• Competitive compensation and flexible work/life balance options

• Leaders who support your development through coaching and mentoring

• Ability to make a meaningful impact serving sophisticated global clients

• Work in a dynamic, collaborative, high-performing team environment

• Opportunities for progression and expanded responsibilities across RBC

Job Skills

Active Learning, Adaptability, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-08-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.