Patient Access Specialist (Fixed-Term Contract)
Position Type: Fixed-Term Contract (Approximately 3–6 Months)
The Patient Access Specialist (Fixed-Term Contract) supports Artera's Patient Access team during a temporary special assignment focused on managing patient communications and ensuring an exceptional patient experience. This role is primarily responsible for handling a high volume of inbound and outbound patient calls, verifying insurance information, educating patients on coverage and payment options, and accurately documenting interactions. The ideal candidate is customer-focused, thrives in a fast-paced environment, and is comfortable working independently while collaborating closely with internal teams.
Position Type: Fixed-Term Contract (Approximately 3–6 Months)
The Patient Access Specialist (Fixed-Term Contract) supports Artera's Patient Access team during a temporary special assignment focused on managing patient communications and ensuring an exceptional patient experience. This role is primarily responsible for handling a high volume of inbound and outbound patient calls, verifying insurance information, educating patients on coverage and payment options, and accurately documenting interactions. The ideal candidate is customer-focused, thrives in a fast-paced environment, and is comfortable working independently while collaborating closely with internal teams.
Essential Responsibilities:
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Manage a high volume of inbound and outbound patient calls with professionalism, empathy, and courtesy.
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Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly.
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Educate patients about their insurance coverage, estimated out-of-pocket costs, and available financial assistance programs.
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Administer financial assistance programs.
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Submit and manage prior authorization cases, ensuring timely follow-up and resolution.
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Accurately document all patient interactions and follow-up activities within the billing system.
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Obtain and manage all necessary documentation while collaborating with Revenue Cycle and Customer Success teams.
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Build positive relationships with patients and internal stakeholders to resolve issues efficiently.
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Support additional duties, special projects, or process improvement initiatives as needed.
Education and Experience Requirements:
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Associate's degree required.
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1–3 years of relevant healthcare or patient access experience.
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Experience working in a high-volume call center or patient-facing healthcare environment strongly preferred.
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Strong knowledge of medical benefits, insurance policies, coordination of benefits (COB), prior authorization workflows, and payer requirements for reimbursement from Medicare, Medicaid, and commercial insurance plans.
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Customer-focused approach with the ability to remain calm and professional in high-pressure situations.
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Exceptional organizational, problem-solving, and communication skills.
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Ability to quickly learn new systems, tools, and processes.
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Experience in a startup environment is a plus.
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Fluency in Spanish is preferred.
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Must be authorized to work in the United States.