Service Engineer II - BizApps Productivity & Licensing

You will support lifecycle management and provisioning processes, including role-based access, group-based assignments, governance controls, and employee onboarding, mobility, and offboarding scenarios. You will monitor platform utilization, service health, licensing consumption, and operational metrics to identify optimization opportunities and improve efficiency, compliance, and cost effectiveness. You will partner with Software Engineering teams to design, validate, and operate automation, AI-assisted workflows, and platform integrations that improve scalability, reduce operational overhead, and enhance administration across enterprise tenants. You will collaborate with product engineering, platform teams, and business stakeholders to support new capabilities, platform rollouts, service changes, and operational readiness activities across business applications, productivity platforms, and AI-powered solutions. You will participate in incident response, change management, compliance reviews, and operational governance processes to help maintain secure, reliable, and resilient platform services. You will identify recurring operational challenges and contribute to automation, process improvements, and best practices that reduce manual effort and improve platform reliability. Embody our culture and values. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business Information Systems, or related field AND 2+ years of experience in service engineering, systems administration, platform operations, software engineering, cloud administration, or related technical disciplines OR equivalent experience. Experience troubleshooting technical issues, analyzing operational data, and driving resolution through collaboration with engineering and business stakeholders. Experience using operational metrics, telemetry, reporting, or analytics to improve service quality, reliability, or operational efficiency. Experience with enterprise governance, compliance, identity lifecycle management, entitlement management, licensing administration, access controls, or FinOps practices. Experience operating services at enterprise scale, including incident management, service operations, change management, operational readiness, or reliability engineering practices.