Group Manager Market Operations
Position Title: Group Manager Market Operations
Your role
This is a day-to-day operations leadership role in which you will ensure Operation’s activities are aligned with the company’s financial and operational objectives. You'll leverage your leadership qualities to positively influence colleagues to embrace the Company's operating objectives.
What you’ll do
Direct responsibility for the 24/7 operations of data centers within the assigned market, and responsibility to work with security and customer success teams to ensure a consistent customer experience
Individual is responsible and accountable for market operational metrics, including, but not limited to, financial performance, uptime, and standards compliance
Works closely with Market General Manager, PMG to understand market conditions and drivers and to participate in market industry events
Prioritize use of resources for decision making related to:
Operational risk mitigation and remediation
Meeting customer commitments on target, on time, and on budget.
Extend and expand value delivery for current customers.
Develop opportunities to deliver value to current customers in areas of their organizations not already served.
Having a strong sense of awareness of the competitive landscape and customer requirements/ needs to give the company the best possible opportunity of being the provider of choice
Collaborating with PMG and Sales to grow the business including supporting and participating in origination activity, sales and investor tours and customer business reviews.
Working hand in glove with customer success to address customer requirements, new deployments, and issue resolution
Maintaining a strong external network and insight into the latest developments in the data center
What you’ll need
A bachelor's degree in business or engineering from an accredited university. MBA a plus but not required
Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution
Strong financial acumen capabilities, including a demonstrated history in analytics and financial and operating performance management and reporting.
Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures
A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy
Advanced analytical and quantitative skills
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
A bit about our Digital team
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
Operations
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Health and Safety
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.