Program Registry Clinician

Job Title: Program Registry Clinician 

Brief Description: Provide consistent customer service support to all stakeholders for the assigned program while collecting data from patients and healthcare professionals. 

Shift: Monday - Friday - 8:00AM EST - 5:00PM EST 

Specific job duties: 

• Handle inbound and outbound contacts from various sources (patients, healthcare providers, client, etc.) related to a specific UBC program 
• Provide consistent customer service support to all stakeholders for the assigned program 
• Maintain a working knowledge of program guidelines, medication, or disease being referenced in call scripts, frequently asked questions, project specific procedures and program reference material 
• Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received 
• Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines 
• Ensure all assigned project tasks are completed 
• Review documents for program standards and take appropriate action 
• Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner 
• Apply corrections and/or updates to the secured program applications and/or appropriate documents that have been identified through data verification or follow up calls 
• Document all communications in the appropriate application contact log in an accurate, concise, and timely manner 
• Responsible for reporting any adverse events as appropriate 
• When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application 
• Escalate potential problems or issues that require management’s immediate attention 
• Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/ reminders, and healthcare provider follow-up) are completed 
• When applicable, may be responsible for preparation of program compliance materials for client meetings. 
• Other duties as assigned by the Project Manager, Coordinating Center Manager, Coordinating Center Director, and as determined by UBC SOPs 

Supervisory Responsibility: N/A

Desired Skills and Qualifications: 

• Licensed Practical Nurse licensed in the state of practice required 
• 2-4 years of related healthcare or pharmaceutical experience generally preferred 
• Proficiency in Microsoft Office including Word, Excel and Outlook preferred Excellent communication skills both verbal and written 
• Ability to work flexible work schedule that could include 24/7 on call coverage shifts 
• Working knowledge of customer service processes preferred 
• Ability to work on complex programs or multiple programs at the same time requiring critical thought processing 
• Proficient in multitasking and ability to prioritize tasks 

Benefits:

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. 

Here are some of the exciting perks UBC offers:

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement
• Flexible work environment
• 20 days PTO, accrued
• Paid Holidays
• Employee assistance programs 
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine(Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.