Senior Manager, Governance & Control

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Governance & Control

Pay Details:

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

A preferred candidate has been identified

North American Customer Operations (NACO) is a key enterprise function responsible for delivering contact centre operations and shared services across TD. NACO is evolving to become a strategic, revenue-enabling distribution channel focused on seamless client experiences and operational excellence.

The Strategy & Enablement (S&E) team drives transformation, productivity, and operating model evolution, including leveraging AI and automation to improve service delivery and create capacity.

Job Description

Project Helix is introducing a significant portfolio of AI and ML capabilities into NACO. This Senior Manager role provides dedicated leadership for model strategy, governance, monitoring, and regulatory readiness, ensuring the organization can safely scale AI adoption while maintaining compliance, reducing execution risk, and providing executive transparency across one of TD's highest-profile transformation initiatives.

Key responsibilities include:

• Lead the Helix Model Strategy & Roadmap, partnering with Layer6 and Ai2 (critical AI and model first line partners)
• Ensure model documentation, inventories, risk assessments, change management practices, monitoring plans, and governance artifacts meet enterprise standards.
• Provide governance and design direction during model development and implementation.
• Chair and facilitate the Helix Model Workstream, including developing executive-ready materials for ESC, SET, and senior leadership audiences.
• Horizontal program leadership, including establishing integrated workback schedules and coordinate cross-functional teams and drive execution against key milestones.
• Manage competing priorities across multiple model initiatives simultaneously.
• Foster strong relationships across Technology, Risk, Operations, and AI communities.
• Support the development and evolution of scalable model monitoring capabilities, partnering with Layer6, Ai2, AWS, and internal stakeholders to establish performance metrics, thresholds, controls, escalation frameworks, and governance standards

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet