Technical Trainer Instructor - Senior

We are looking for a talented Technical Trainer Instructor - Senior to join our team specializing in Service in Kansas City, MO.

In this role, you will make an impact in the following ways: 

• Deliver high-impact technical training that improves technician efficiency, repair accuracy, and overall customer satisfaction 
• Translate complex Cummins products, systems, and policies into clear, practical learning experiences for technicians and service personnel 
• Continuously enhance training effectiveness by evaluating participant feedback and linking outcomes to field performance improvements 
• Maintain accurate training records and capability reporting to inform leadership decisions and workforce readiness strategies 
• Keep training programs current and scalable through train-the-trainer engagement and regular updates to materials and content 
• Drive continuous improvement by customizing training solutions and actively supporting initiatives that elevate service quality and operational performance

To be successful in this role you will need the following: 

• Act with urgency and ownership by proactively identifying training needs, seizing opportunities to improve technician capability, and stepping into challenges with energy and follow-through (Action Oriented, Drives Results) 
• Communicate with clarity and impact by tailoring technical content for diverse audiences and ensuring understanding across technicians, dealers, and customers (Communicates Effectively, Training Delivery) 
• Deliver measurable outcomes by linking training effectiveness to field performance, technician efficiency, and customer satisfaction (Drives Results, Ensures Accountability) 
• Align training strategy to business priorities by forecasting demand, prioritizing initiatives, and clearly connecting training plans to organizational goals (Plans and Aligns, Drives Vision and Purpose) 
• Build credibility and trust by demonstrating technical expertise, integrity, and consistency in both training delivery and field support (Instills Trust) 
• Navigate complexity effectively by working across systems, stakeholders, and processes to implement training programs and resolve technical challenges (Organizational Savvy) 
• Continuously evolve your capability by seeking feedback, engaging in train-the-trainer sessions, and staying current on Cummins products, tools, and learning methods (Self-Development) 
• Adapt to diverse learning and field environments by adjusting delivery style, approach, and content to meet varying learner needs and cultural perspectives (Situational Adaptability, Values Differences)

Education, Licenses, Certifications: 

• College, university or equivalent technical experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience required, including experience in service.

Additional Skills:

• Extensive Cummins product knowledge required. Role is mostly HMLD products, CNG, and expanded services.
• Must be comfortable presenting presentations and hands on activities to various audiences such as dealer, distributor techs, and customers.
• Must be able to provide adaptable learning styles.
• Self-motivated, but team oriented.