Customer Director

Customer Director LocationUK - LondonAddressLondon, LondonEmployment TypeFull timeDepartmentLife SciencesWhy Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.About the teamBringing medicine to patients is complex, expensive and high-risk. Faculty’s Life Science’s team is concentrated on building AI solutions which optimise the research and commercialisation of life-changing therapies.We partner with major pharma firms, academic research centres and MedTech start-ups to design and deliver solutions which address critical healthcare challenges, and help to democratize health for all.About the roleAs a Customer Director, you’ll play an influential role in growing our most impactful accounts.You will act as a strategic partner to our Life Sciences clients, helping them supercharge their operations and end-user engagement through AI-powered decision-making. Leading a high-performing team of delivery and engagement specialists, you’ll oversee complex commercial negotiations, ensure the successful delivery of cutting-edge Applied AI solutions, and build key relationships which position Faculty as the global leader in AI-driven transformation.#LI-PRIOWhat you'll be doingDriving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sectorDeveloping and implementing robust strategic account plans that align Faculty’s AI solutions with client business objectivesLeading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecastingBuilding trusted relationships with senior budget holders and C-suite stakeholders to ensure high levels of client satisfaction and retentionManaging and mentoring cross-functional commercial teamsRepresenting Faculty at industry events and networking forums to build a reputation as a thought leader in AI-driven transformationCollaborating with technical teams to translate complex data concepts into innovative use cases that solve real-world client problemsWho we're looking forYou’ve managed senior, complex stakeholder relationships in the Life Sciences industry - some experience in consulting preferredYou have experience leading large-scale AI/digital transformation projectsYou possess a strong business development mindset with experience in sales methodologies and the end-to-end management of deal processesYou are a practical problem solver with the forensic skills to scope a problem, identify client needs and implement effective solutionsYou are a compelling communicator - comfortable collaborating with technical experts and translating data-oriented concepts for non-technical audiences.You bring experience in team mentorship and coachingYou have demonstrated capability to balance multiple strategic projects simultaneously, while maintaining a focus on quality and commercial impactOur interview processTalent Team Screen: 40 minsIntroduction Interview: 60 minsCommercial Interview: 60 minsLeadership and Principles interview: 60 minsMeet the MD, Commercial: 30 minsOur Recruitment EthosWe aim to grow the best team - not the most similar one. We...