Associate L1- Knowledge about SAM
Company Description
Publicis Re:Sources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 5,000+ employees in over 66 countries. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at. Website https://www.publicisresources.com
Overview
Provides software asset management support through strong understanding of licensing guidelines for various software products, including Adobe, Microsoft, IBM, SAM Pro, and Flexera. Utilizes data analysis (Excel), asset management tools (SCCM, JAMF, ServiceNow), and effective communication to support informed decisions and collaborate with global teams.
Responsibilities
• Through understanding and knowledge of software asset management and its Lifecycle process. • Good Knowledge and understanding of various Software products and their licensing guidelines. E.g. Adobe, Microsoft , IBM, Sam Pro, Flexeraetc • Data analysis, particularly working with Microsoft Excel to analyse software data that can be used to drive key business decisions • Good Communication skills required since will be interacting with people/teams across geographies • Experience with Asset management tools , like SCCM , JAMF, SNOW etc. • Will need to work on Service Desk Requests and in shift timings as per business needs. Working knowledge on Service Now tool is required . • Actively assesses risk and cost take out opportunities and makes recommendations to Software Owners and Software Asset Management leadership to optimize the software asset portfolio. • Work closely with subject matter experts, including system architects, system administrators, project and program managers, financial managers, and engineers to obtain critical information required for the management of software.
Qualifications
• Bachelor’s degree in IT, Business, or a related field. • 1.5- 3 years of experience in IT support, software licensing, or software asset management. • Analytical mindset with attention to detail. • Good communication and stakeholder management skills. • Willingness to work in Hybrid Model and Rotational shifts to support operations across global time zones (24/7 environment)