Bilingual Customer Service Advocate – French and English Required - Home Office Program - Salary up to $27.95/hour

Single PositionExplore a Career With UsView All JobsRemoteBilingual Customer Service Advocate – French and English Required - Home Office Program - Salary up to $27.95/hourOntario, CanadaApply NowFind out how well you match with this jobUpload your resumeJob descriptionJob ID26980362Date posted07/16/2026DepartmentCustomer ServiceAre you passionate about delivering exceptional client experiences and making a real difference at the first point of contact? At Citi, our Customer Service Advocates are the voice of the bank — resolving client inquiries across multiple platforms, protecting client relationships, and ensuring every interaction reflects the high standards our customers deserve. This is an entry-level opportunity to build a meaningful career within one of the world's leading financial institutions, where your impact is felt from day one.Attached resume is required to be considered.Starting salary for this position is $25.38 per hour ($49,500 annual) up to $27.95 per hour ($54,500 annual).This is an entry-level position; we are proud to offer a competitive benefits package and opportunities for advancement within the company.Home Office Program – Must have proper working conditions and required technology. Ready to launch your next career journey? This full-time position comes with a fantastic benefits package designed to support you every step of the way!Day 1 Health Coverage: Medical and DentalCulture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growthFinancial Future: Retirement and Savings PlansWork-Life Balance: Generous paid time off including vacation and holidays.Heath & Wellness Support: Confidential mental health resources and assistance programs.At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.ResponsibilitiesServe as the first point of contact for clients by handling inbound client calls, evaluating, and resolving inquiries across multiple channels to deliver timely, accurate, and effective solutions.Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.Resolve client disputes and retain relationships by following established guidelines and regulations, minimizing operating loss and maintaining trust. (BDEU ONLY. Remove for all other positions) Required Qualifications & Skills1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.High School diploma or equivalent.Your next exciting opportunity starts with Citi! Apply now to begin a rewarding career journey with one of the world's leading global banks!Attached resume is required to be considered.Must be bilingual - Fluent in...