Business Banking Governance Business Analyst Senior Associate

Join our Business Banking Governance Team to develop strategies to streamline processes, including workflow solution development.

Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs. 

As a Business Analyst in Business Banking, you focus on the governance, oversight, and administration of Business Banking shared spaces, including SharePoint sites, Shared Drives, and Shared Mailboxes. This position serves as a trusted partner to business leaders, ensuring data is managed in accordance with firm policies and regulatory requirements while maintaining operational efficiency.

As a team member you will oversee data ownership, access management, retention, classification, and remediation activities across a diverse portfolio of shared spaces. You will frequently engage with senior leadership to provide reporting, risk insights, and recommendations regarding data governance and shared space management.

Job Responsibilities

• Serve as the Information Owner for Business Banking shared spaces, ensuring compliance with Data Risk Management standards, policies, and procedures
• Oversee administration and governance of SharePoint sites, Shared Drives, and Shared Mailboxes, including access reviews, certifications, and inventory management
• Review, research, and resolve access requests, entitlement issues, and shared space inquiries while maintaining strong service levels and control standards
• Conduct ongoing reviews of user access, ensuring appropriate permissions are maintained and sensitive information is protected
• Present shared space health, access certifications, remediation activities, and risk reporting to senior leadership audiences
• Monitor data lifecycle activities, including classification, retention, destruction, and remediation requirements.
• Execute and oversee data risk assessments, audits, certifications, and governance activities while maintaining supporting documentation and evidence
• Analyze trends, identify opportunities for process improvements, and recommend solutions that reduce risk and improve operational effectiveness
• Drive automation and process optimization initiatives to improve efficiency, reporting accuracy, and governance controls
• Build and sustain strong partnerships across Business Banking, proactively anticipating stakeholder needs and delivering value through analytics, insights, and operational support
• Demonstrate sound professional judgment, accountability, integrity, ownership, and disciplined execution in all aspects of the role

Required Qualifications, Capabilities, and Skills 

• Strong attention to detail with the ability to manage multiple priorities simultaneously in a fast-paced environment
• Demonstrated ability to learn new processes, technologies, and regulatory requirements quickly
• Excellent communication and presentation skills, with experience presenting information to senior leadership and executive-level stakeholders
• Strong analytical, research, and problem-solving abilities
• Ability to independently manage work while effectively collaborating across multiple business and technology teams
• Experience supporting access management, governance, compliance, risk management, audit, or operational control activities
• Proven ability to build relationships and influence outcomes across diverse stakeholder groups
• Strong organizational skills with the ability to manage competing deadlines while maintaining a high degree of accuracy

Preferred Qualifications

• Proficiency with SharePoint, Shared Drives, Shared Mailboxes, and Microsoft 365 collaboration platforms
• Experience with Alteryx, Tableau, Power Automate, Power Apps, or other automation and analytics platforms
• Knowledge of data classification, retention, records management, and access governance principles
• Experience developing dashboards, executive reporting, process metrics, and operational insights
• Familiarity with emerging technologies, including Artificial Intelligence (AI) and Large Language Model (LLM)-enabled capabilities
• Continuous learning mindset with a passion for innovation and operational excellence