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Senior Customer Service Executive

Vetic
Delhi, INCustomer Support, Executiveup to $35kPosted Aug 4, 2026
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Senior Customer Service Executive

Vetic Delhi, India

Senior Customer Service Executive

Vetic Delhi, India 9 hours ago Be among the first 25 applicants

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Hrithika B Panicker

Hrithika B Panicker

HR & Business Analytics MBA Candidate (ISBS Gurgaon, 2025-27) | HR Executive with 1 Year Experience | Human Resource Certified | BBA Graduate (GNIOT)

  • CKey Responsibilities: • Handle inbound and outbound customer calls, emails, and chats professionally. • Understand customer concerns and provide accurate and timely resolutions. • Maintain detailed and organized records of customer interactions and follow-ups. Requirements • Coordinate with internal departments (operations, tech, sales, etc.) to resolve complex issues. • Ensure high levels of customer satisfaction by providing clear communication and empathetic support. • Escalate unresolved issues to the appropriate teams as per process. • Adhere to defined SLAs, quality standards, and compliance guidelines. • Provide feedback and insights based on customer interactions to help improve processes and service quality. •

  • min 3-4 years of experience in customer support, tele-calling, or a similar role. • Excellent verbal and written communication skills. • Strong problem-solving abilities with a customer-first mindset. • Ability to handle pressure, manage multiple tasks, and work in a fast-paced environment. • Basic computer proficiency (MS Office, CRM tools preferred). • Willingness to work in rotational shifts (if applicable). 
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  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Industries

    Veterinary Services

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