Underwriting Assistant (Processing Center) Global Casualty, Centralized Operations Unit (COU) Philadelphia, PA
Major Duties and Responsibilities:
- Provide superior policy servicing and underwriting support to the Global Casualty Major Complex business unit.
- Complete registration and policy issuance activities; including post bind transactions timely and accurately.
- Ensure premiums are registered correctly and accurately reflected in the department tracking system.
- Communicate with branch offices to gather data and ensure accuracy of policy information.
- Identify and utilize appropriate systems and company forms/endorsements to complete and submit policies to internal and external clients.
- Maintain/exceed service standards in the areas of production, service, support and customer service/job approach.
- Monitor work queue items and take appropriate action to ensure timely processing of incoming requests and responses to all internal and external inquiries.
- Identify and communicate system related issues to appropriate areas.
- Provide training and assistance as required.
- Perform other duties and special projects as assigned.
Minimum Requirements:
- Business or Risk Management degree a plus.
- 3-5 years commercial casualty underwriting support experience a plus.
- Must be able to function effectively and efficiently in a time sensitive and high volume environment.
- Strong data entry and computer skills including MS Word, MX Excel- Windows 10
- Willingness to take ownership for assigned work and production output.
- Commitment to quality.
- Strong communications skills, written and verbal.
- Ability to work independently, but also support a team environment.
- Strong organizational and prioritization skills.
- Must be detail oriented.
- Flexible and adaptable to change.
- Must be able to multi-task and change direction quickly and efficiently.