Food & Beverage Waiter/Waitress

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Waiter, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

 

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

- Manage guest queries in a friendly, timely, and efficient manner 

- Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents 

- Ensure knowledge of menu and all products 

- Ensure mis-en-place is well stocked at all floor stations 

- Follow correct reporting procedures if faced with issues 

- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor 

- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene 

- Comply with hotel security, fire regulations and all health and safety legislation

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.