Senior Manager, AI Enablement & Business Architecture

Better HealthSenior Manager, AI Enablement & Business Architecture LocationRemote Employment TypeFull timeLocation TypeRemoteDepartmentOperationsAbout Better HealthHealthcare is entering a new era.AI will fundamentally change how companies communicate, make decisions, route work, support customers, and operate internally. We believe the companies that win won’t simply adopt AI tools. They’ll redesign how work gets done.Better Health is looking for someone to help build that future.  About the RoleAs our Senior Manager, AI Enablement & Business Architecture, you’ll help design Better Health’s AI-native operating model.Your mission is not to deploy AI tools or build isolated automations.Your mission is to identify where AI can create meaningful business leverage, redesign workflows around it, and ensure every AI investment strengthens the business as a whole rather than creating another disconnected point solution.You’ll partner across Operations, Product, Engineering, Sales, Member Services, Marketing, and Clinical Operations to build the systems, workflows, and governance that allow Better Health to scale significantly faster than headcount.  Our PhilosophyOne of the biggest risks companies face in the AI era is solving problems one team at a time.Sales wants an AI SDR.Support wants an AI chatbot.Operations wants workflow automation.Marketing wants AI-generated campaigns.Individually, these ideas may all be valuable.Collectively, they often create fragmented experiences, duplicated effort, inconsistent data, disconnected systems, and technical debt.This role exists to ensure Better Health builds AI capabilities as an integrated operating model rather than a collection of independent AI projects.Your job is not to build AI solutions.Your job is to build an AI-native business architecture.  What You’ll OwnAI Strategy & Business ArchitectureDevelop Better Health’s AI roadmap by identifying, evaluating, prioritizing, and implementing opportunities where AI can create measurable business value.Examples include:AI-powered lead scoring and prioritizationCommunications orchestrationIntelligent routingAI copilotsNext best action recommendationsWorkflow automationOperational decision supportAI-enabled quality assuranceYou’ll evaluate opportunities based on business impact, not technical novelty.  AI Workflow OrchestrationDesign how humans and AI work together.You’ll determine:What should AI observe?What should AI decide?What should AI automate?When should humans stay in the loop?Examples include:AI classifies inbound emails, calls, texts, and chats.AI routes work to the right team.AI drafts responses for review.AI prioritizes leads.AI surfaces operational bottlenecks.AI recommends next best actions.Your goal isn’t replacing people.Your goal is ensuring people spend more time on work that requires judgment, empathy, creativity, and relationship building.  Business Architecture & SystemsUnderstand how work flows across Better Health and redesign it for scale.You’ll optimize the company as a system, not as a collection of departments.This includes:Customer journeysCommunication architectureBusiness systemsWorkflow automationSystem integrationsRouting logicCross-functional workflowsOperational dashboardsYou’ll constantly ask:Are we solving the company problem or one team’s problem?Can this capability serve multiple teams?Are we creating another silo?How would we redesign this process if we started from scratch today?  Observability & Opportunity PrioritizationBuild the visibility and operating framework that allows Better Health to consistently invest in the highest-impact opportunities.You’ll establish how we:Observe opportunitiesMeasure themBuild business casesPrioritize investmentsMeasure outcomesEvery initiative should have:A clearly defined problemMeasurable success metricsExpected business impactAn implementation roadmapA clear ROI hypothesis  Example ProjectsIn your first year, you might:Build an AI Communications LayerRather than...