Senior Claims Executive

We are seeking a talented individual to join our Claims Operations team at PT Marsh. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Senior Claims Executive will support the effective management of medium-value and medium-complexity claims for middle-market to large clients. This role will review claim documentation, assess coverage, coordinate with insurers and underwriters, and help resolve escalated claims issues to ensure a high standard of client service and claims handling.

We will count on you to:

• Review incoming documentation and new claims notifications, identifying potential issues or contentious claims and escalating or seeking guidance where needed
• Determine applicable policies and coverage for medium-value claims, validating coverage positions and following the proper claims protocol
• Assess coverage for medium-complexity claims and liaise with underwriters and insurers to support clients through the claims process
• Review escalated claims processing issues and complications, applying claims policy, rates, and calculations, or deferring to Claims Advocates where technical expertise is required
• Liaise with clients on claims-related issues and service concerns to help resolve matters of moderate complexity
• Communicate with clients, colleagues, third parties, and insurers to obtain updates, request information, resolve queries, and provide guidance on common claims topics
• Generate, update, and distribute claims reports to maintain accurate records
• Facilitate insurer collections on medium-sized claims and track payment components across settlements to maintain orderly records of ongoing claims work

What you need to have:

• Proven experience in claims handling, claims administration, or a related insurance environment
• Strong understanding of insurance policies, claims processes, and coverage interpretation
• Ability to manage medium-complexity client matters and communicate effectively with insurers, clients, and internal stakeholders
• Strong attention to detail, organizational skills, and the ability to maintain accurate records and reports

What makes you stand out:

• Experience handling claims for middle-market to large clients
• Familiarity with insurer negotiations, claim settlements, and collections processes
• Ability to identify and resolve escalated claims issues with sound judgment and confidence

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.