Employment Type:

Full time

Shift:

Rotating Shift

Description:

 Join the MercyOne Family! We are lookign to hire a Supervisor in Patient Access.

As a Supervisor in Patient access at MercyOne, you will frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes.

Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers’ needs.

Schedule: 

• Variable hours that require flexing to meet the needs of 3 shifts *Being on call is a requirement ​

General Requirements:

• Ensures adequate controls are maintained over cash collections & that payments are properly handled by hospital policy & are accurately recorded & promptly forwarded to the Cashiers Office

• Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by scheduling & verification team colleagues.

Supervisor, Patient Access

• Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.

• Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards. Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.

• Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by the registrars.

• Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.

Education: 

•   Minimum Qualifications High school diploma or equivalent.

• Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.

• Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Additional Qualifications (Preferred)

• Associate degree

• Patient accounting experience

 

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! 

 

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. 

 

Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One! 

Davenport/Quad Cities  

Davenport and the Quad Cities region combine affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails and year-round festivals, plus easy access to Chicago and Des Moines for weekend trips.  

MercyOne Genesis Davenport Medical Center, established in 1869, is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non-profit regional health system has 674 licensed beds and more than 70 locations, serving a 17-county bi-state region of the Quad Cities in eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab and weight‑management services. Recognition includes IBM Watson top‑15 health system, Leapfrog “A” safety grade, U.S. News top‑ranked hospital, national quality leadership, IT Most Wired, nursing excellence designations and Great Iowa Nurse honorees.  

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.