Senior Product Solutions Manager

Senior Product Solutions Manager LocationRemote-USEmployment TypeFull timeLocation TypeRemoteDepartmentProduct ManagementCompensationUS-RemoteUS-Remote $141,835 – $191,895 • Offers EquityThe salary range provided reflects the compensation that EvenUp reasonably expects to offer for this role. The specific salary within this range will be determined based on various factors, including the candidate's relevant experience, education, skills, location, and alignment with the role's responsibilities.EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.We're looking for a Sr. Product Solutions Manager to ensure our enterprise customers are seamlessly onboarded and set up for success. In this highly cross-functional role, you will act as a hybrid program manager, implementation specialist, and product partner. You will work directly with customers to configure their environments, write and iterate on AI prompts, execute SQL queries for data mapping and reporting, drive end-to-end UAT, and build the foundational playbooks for new product areas. You will also serve as the voice of the customer, capturing structured feedback and prioritizing use cases that directly influence the product roadmap. This is a high-impact, individual contributor role at the intersection of Product, Engineering, and Customer Success.This is an ideal role for someone who is exceptionally detail-oriented, technically capable, and thrives in a scrappy environment where they can build scalable implementation systems from the ground up. Please note that travel will be required for this role.What you’ll do:Drive End-to-End Implementation: Own the technical and operational setup for our customers.Configure Customer Environments: Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates.Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches.Data & Reporting: Write and execute SQL queries to configure custom firm reports and validate data accuracy. Manage complex data mapping tasks, including provider contact entity linking. Leverage AI-assisted coding to investigate and resolve data discrepancies across backend and product layers.Lead QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness.Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution).Product Feedback Loop: Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform.What we look for:4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations).Enterprise Implementations: A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers.Strong SQL Skills: Comfortable writing and running complex SQL queries for data mapping, custom reporting and validation.Prompt Engineering: Experience writing, testing and...