ICQA Supervisor, UAE National
Dubai, United Arab EmiratesFull-timePosted Jul 30, 2026
As an ICQA Supervisor, you'll lead operational excellence across our fulfillment center while fostering a collaborative environment where your team can thrive. You'll drive continuous improvement initiatives, manage safety and quality standards, and develop your team members to reach their full potential.
Key job responsibilities
Supervise day-to-day fulfillment center operations while maintaining accountability for safety, quality, performance, and team member experience across Inbound or Outbound functions
Identify training needs, manage attendance and performance, and provide coaching and ongoing support to develop your team and foster a culture of productivity and collaboration
Establish clear departmental expectations and create an environment that encourages teamwork, open communication, and shared accountability
Track production metrics and use data-driven insights to develop strategies for continuous improvement; communicate results and recommendations to management
Partner with HR, Facilities, Safety, and IT to secure resources and support for operational projects and initiatives that enhance our processes and practices
A day in the life
In this role, you'll oversee the day-to-day operations of either our Inbound or Outbound fulfillment center functions. Your day might include conducting safety briefings with your team, analyzing production metrics to identify improvement opportunities, coaching team members on performance, and collaborating with cross-functional partners like HR, Facilities, Safety, and IT on operational initiatives. You'll balance immediate operational needs—such as managing absences and addressing performance concerns—with longer-term strategic planning. You'll also spend time documenting incidents, reviewing timecards for accuracy, and sharing best practices across shifts and departments to strengthen our overall operational culture.
- Knowledge of Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Key job responsibilities
Supervise day-to-day fulfillment center operations while maintaining accountability for safety, quality, performance, and team member experience across Inbound or Outbound functions
Identify training needs, manage attendance and performance, and provide coaching and ongoing support to develop your team and foster a culture of productivity and collaboration
Establish clear departmental expectations and create an environment that encourages teamwork, open communication, and shared accountability
Track production metrics and use data-driven insights to develop strategies for continuous improvement; communicate results and recommendations to management
Partner with HR, Facilities, Safety, and IT to secure resources and support for operational projects and initiatives that enhance our processes and practices
A day in the life
In this role, you'll oversee the day-to-day operations of either our Inbound or Outbound fulfillment center functions. Your day might include conducting safety briefings with your team, analyzing production metrics to identify improvement opportunities, coaching team members on performance, and collaborating with cross-functional partners like HR, Facilities, Safety, and IT on operational initiatives. You'll balance immediate operational needs—such as managing absences and addressing performance concerns—with longer-term strategic planning. You'll also spend time documenting incidents, reviewing timecards for accuracy, and sharing best practices across shifts and departments to strengthen our overall operational culture.
Basic qualifications
- high school diploma or above- Knowledge of Excel
Preferred qualifications
- Experience relevant experience working in an industrial, manufacturing, or warehouse environmentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.