Role Responsibilities
We are seeking a proactive and customer-focused professional to support and maintain business-critical applications across Peru and Argentina. This role is responsible for ensuring application stability, operational continuity, and the timely resolution of incidents and service requests.
Ensure the stability, availability, and operational continuity of business-critical applications.
Manage incidents, service requests, and problem tickets through ServiceNow, meeting agreed service levels.
Provide application support for billing, JD Edwards, branch operations, and other core business systems across Peru and Argentina.
Troubleshoot and resolve application, database, and integration issues in .NET-based environments.
Perform root cause analysis and implement improvements to reduce recurring incidents.
Maintain and enhance legacy applications using .NET, Oracle Database, and Microsoft SQL Server.
Participate in testing, deployments, release validations, and post-production support.
Create and maintain technical documentation, including support procedures, test evidence, incident records, and knowledge base articles.
Collaborate with business users and global engineering teams to resolve issues and deliver continuous improvements.
Role Requirements
Bachelor’s degree (completed or in progress) in Computer Science, Software Engineering, Information Systems, or related field.
2+ years of experience supporting and maintaining enterprise applications in a multinational environment.
Experience with .NET, C#, Visual Studio, Oracle Database, and/or Microsoft SQL Server.
Knowledge of SQL, application troubleshooting, and production support.
Experience using ServiceNow or similar ITSM tools for incident and request management.
Understanding incidents, problems, and change management processes.
Familiarity with web technologies and integrations (HTTP, XML, JSON, REST APIs, JavaScript).
Experience in testing, release validation, and technical documentation.
Experience working in Agile environments and collaborating with distributed teams.
Strong analytical, communication, and problem-solving skills.
Intermediate or advanced English proficiency.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Peru-specific benefits include:
Comfortable facilities, lounge space, BBQ terrace, dining hall
EAP - legal, psychological, and financial employee assistance
Health insurance
Life insurance
Cancer Insurance
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-Hybrid
Estimated Job Posting End Date:
08-10-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.