Microsoft 365 Subject Matter Expert

Job Title: Microsoft 365 Subject Matter Expert (SME) Department: Information Technology Location: Godrej Centre, 8th Floor, Old Madras Road, Binnamangala, Mahadevapura Hobli, Bengaluru - 560038 Reports To: Director, Digital Workspace Employment Type: Full-time, Hybrid Job Overview We at Fortive are looking for a proactive and technically deep Microsoft 365 Subject Matter Expert to support, optimize, and secure our collaboration ecosystem. This hands-on role focuses on ensuring platform stability, resolving complex incidents, and driving automation, while working closely with architects and managed service providers. The ideal candidate will play a critical role in maintaining a seamless, secure, and scalable Microsoft 365 environment for our global stakeholders. Key Responsibilities * Incident & Problem Management * Troubleshoot complex technical issues related to Microsoft Teams, SharePoint Online, OneDrive, and Power Platform in line with organizational security policies. * Track service health, monitor incident notifications, and collaborate with Microsoft Support on escalated cases. * Develop and maintain resolution documentation and standard operating procedures for L1/L2 support teams. * Facilitate user onboarding, offboarding, and account lifecycle management. * Contribute to root cause analysis and continuous service improvement initiatives. * Platform Administration * Administer SharePoint Online site collections, access controls, and storage quotas. * Work alongside the M365 Architect to ensure service availability and deploy Power Platform solutions, SharePoint workflows, and Teams applications. * Conduct regular platform cleanup and governance activities to maintain tenant security and compliance. * Support the deployment and address support issues related to Microsoft 365 Copilot and other AI initiatives. * Automation & Operational Efficiency * Develop PowerShell scripts for bulk administration, reporting, and automation tasks. * Build and maintain business process automation using Power Automate. * Vendor & Escalation Management * Own, guide, and oversee the Managed Service Provider in resolving Priority 1 and 2 tickets. Qualifications & Requirements * Experience: 5 to 8 years of hands-on experience managing enterprise Microsoft 365 environments, including SharePoint, Teams, and Power Platform. * Technical Knowledge: * Cloud & Collaboration: Expertise in SharePoint Online (information architecture, migration), Teams governance, Power Platform, and OneDrive. * Security & Compliance: Working knowledge of Microsoft Purview (DLP, sensitivity labels, eDiscovery) and Microsoft Entra ID (MFA, Conditional Access, PIM). * Automation & Integration: Proficiency in PowerShell, Microsoft Graph API, and Power Platform (Power Apps, Power Automate) for automation and integration tasks. * Azure & Identity: Understanding of Microsoft Azure services, hybrid integrations, and identity management best practices. * Soft Skills: * Strong analytical and problem-solving abilities. * Ability to document processes clearly and communicate effectively with technical and non-technical stakeholders. * Proactive attitude with a willingness to learn and adapt to new technologies. What We Offer * Opportunity to work in a global, dynamic environment with exposure to latest Microsoft cloud technologies. * Collaborative culture with opportunities for professional growth and skill development. * Competitive compensation and benefits package. Fortive Corporation Overview Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a...