Hotel Manager - Waldorf Astoria Tokyo Nihonbashi
The Property
Located close to Tokyo's top shopping area of GInza as well as Tokyo Station and the central business districts of Marunouchi, Yaesu and Otemachi, Waldorf Astoria Tokyo Nihonbashi will be a gem within the city.
The hotel features 197 guest rooms, 3 distinctive restaurants and Peacock Alley, the elegant lounge and bar synonymous with the Waldorf Astoria brand. Guests can expect world-class amentities including an indoor pool, spa, fitness center, ballrooms and a chapel.
As the Hotel Manager of Waldorf Astoria Tokyo Nihonbashi, you will be the custodian of our brand’s legacy and pillars: a refined haven for our guests, sincerely elegant service, and unforgettable experiences. You will be responsible for overseeing the daily operations of the hotel, lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise.
Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions
Financially astute, you will support budget management process and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation.
Above all, you are a visionary leader. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton - the company recognized as the World’s Best Workplace by Great Place to Work and Fortune. Through your leadership, Waldorf Astoria becomes not just a place to work, but a place to belong.
What You Bring to Waldorf Astoria Hotels & Resorts
Luxury Hotel Manager or Director of Operations experience in key cities
Proven experience in key gateway cities with strong command of operational excellence and business acumen
Proven experience in International Luxury standards – strong ability to elevate service culture, drive guest engagement and experiential differentiation at the property
Outstanding communication, negotiation skills and stakeholder management expertise
Leadership expertise and development, including exceptional levels of team member engagement
Demonstrated ability to translate brand into experiences for guests and team members alike
Fluent in Japanese with a strong understanding of Japanese business culture and local market dynamics
About Waldorf Astoria Hotels & Resorts
Waldorf Astoria Hotels & Resorts is built on a legacy of excellence. Our story began on Fifth Avenue in New York in 1893 and continued with the opening of Waldorf Astoria New York on Park Avenue in 1931, a hotel Conrad Hilton famously called “The Greatest of Them All.” What was once the world’s most iconic hotel is now a collection of landmark properties in the world’s most sought-after destinations. We are proud of a heritage defined by firsts, and a brand that continues to shape the future of luxury hospitality.
Waldorf Astoria is designed to resonate with a guest we call the Prestigious Connoisseur. These guests are fluent in luxury, with a refined eye for design, detail, and service. They see travel as a way to deepen personal connection and seek experiences that are seamless, authentic, and elevated. Many are executives, entrepreneurs, or business owners who value discretion, precision, and beauty in equal measure.
At Waldorf Astoria, we define effortless luxury — rooted in elegant service and brought to life through unforgettable experiences. We believe true luxury should make you feel at ease. It should never feel like a performance.
Our brand is anchored by three brand pillars: refined haven, sincerely elegant service, and unforgettable experiences. As General Manager, your role is to bring these pillars to life across every touchpoint, guiding your team to deliver on our brand’s promise of excellence.