L2 Technical Support

Skip to main contentWe use cookies on this site. By permitting cookies and continuing to use our site, you agree to our use of cookies. Click here for more information about how we use cookies and how you can manage your cookie settingsDeclineAccept CookiesInsights. Connections. Experiences.Sign InL2 Technical Support page is loadedL2 Technical SupportApplylocationsCEBU CITY, PHLtime typeFull timeposted onPosted 30+ Days Agojob requisition idR0157300About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.The L2 Technical Support / Application Support Analyst provides second-level technical and application support for business-critical systems and applications. This role focuses on in-depth troubleshooting, incident analysis, and root cause investigation, acting as an escalation point from L1 support while ensuring stable system performance and high service quality.Key Responsibilities:• Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of operating system, application, and configuration issues.• Analyze, diagnose, and resolve incidents escalated from L1 support within agreed Service Level Agreements (SLAs).• Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence.• Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities.• Support business and customer-facing applications, ensuring availability, performance, and functional correctness.• Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems.• Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues.Required Qualifications & Skills:• 2 years of experience in L2 Technical Support or Application Support roles.• Strong troubleshooting experience in a Microsoft Windows environment.• Knowledge in writing and executing SQL queries for investigation and support purposes.• Knowledge of command-line scripting and/or PowerShell - advantage• Experience in incident analysis, root cause identification, and problem resolution.• Ability to clearly document technical solutions and communicate complex issues to both technical and non-technical stakeholders.• Application support skills, including understanding of application workflows, integrations, and dependencies.• Strong analytical and problem-solving abilities with attention to detail.• Good English verbal and written communication skills and the ability to work collaboratively in a team environment.Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third...