Cash and Trade Processing Associate Analyst Two

Single PositionExplore a Career With UsView All JobsCash and Trade Processing Associate Analyst TwoGETZVILLE, New York, United States of America No longer accepting applications.Job ID26978207Date posted07/07/2026DepartmentOperations - Transaction ServicesThe Public Sector Lockbox business is a multi-shift, 363 days-per-year operational unit which provides a variety of services to government clients to assist them in managing their receivables and sensitive documents.  The core function of this business in Getzville is Data Entry.  A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check.  The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands.Responsibilities:As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards.Serve as a subject matter expert for all data entry functionsDemonstrate high level of focus and attention to detail, ensuring strong quality and minimizing reworkReadily adapts to changes in deadlines and changes in daily work assignmentsExpected to escalate observed issues timely and appropriatelyProactively identify opportunities for process improvements yielding increased productivity and efficiency for the operationProfessionally interact and positively collaborate with team members, peers and managers across shifts and sites to ensure client timelines and quality requirements are metProfessionally provide feedback and guidance to other processors related to the quality/productivity output of their workSupport training for the development needs of the staff as well as Citi required trainingPerform critical role in monitoring workflow and ensuring work is complete on time.Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelinesAccept feedback in a constructive mannerActively engage in cross-site, cross-shift committees and initiativesActively contribute to a positive team environment and cultureTreat everyone with dignity and respectAdhere to Citi Values and Code of ConductOther duties to support the business as neededCross-train for various internal roles within the department, and provide back-up coverage for those roles as neededAssist as required for control, risk, daily activities, and transaction services projectsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Monitor data entry workflow for all work streams ensuring timely completionAllocate resources to TMS or Parascript systems as/when necessaryTrusted with complex and potentially sensitive information critical to the success of the operationReview error reports and provide information to managementOversee New Hire training activities providing structure and consistencyRegularly update capacity models and other shift reportsSupport the review and reconciliation of requirements to Process Control ManualQualifications:RequiredDemonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environmentResponsible for monitoring all data entry work streams to ensure timely completion to meet client Service Level Agreement’s.The person is able to effectively allocate resources into different systemic workflows where necessary. Candidate must have an intermediate level of technical knowledge in order to deliver quality service.Demonstrated history of working well within a...