Single Position
View All JobsCustomer Success Acct Manager
Egypt, Multiple Locations, Multiple LocationsApply nowFind out how well you match with this jobJob number200045500Date postedJul 31, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionCustomer SuccessDisciplineCustomer Success Account MgmtRole typeIndividual ContributorEmployment typeFull-TimeOverviewMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. Your focus will be executing on customer health, consumption excellence, and usage excellence though strong operational delivery practices and commitment to delivering on customer outcomes that build trust. This will mean leveraging Success Programs, that will be delivered through our digital and scale delivery engines driving value in the Unified based contract and allowing CSAMs to drive accelerated and consistent customer outcomes. Leveraging scale resources allows you to further prioritize key stakeholder relationships, be active in the customer's experience with Microsoft and focus on pipeline acceleration.
Customer health excellence will mean leading with proactive solutions to reduce your customers’ reactive case load. Furthermore.
Some specific focus areas for you include:
Leveraging digital, scale, and Success Programs for improved customer outcomes
Leadership and customer advocacy
Accelerating customer value and AI innovation
Responsibilities
As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Key Accountabilities include:
Help ensure you maximize all contractual obligations Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.
Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
Injection point for escalating support calls in addition to tracking them to resolution and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
Qualifications
As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.
Experience - 1+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.
Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.
Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required.
Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).
Technical - Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred.
Education - Bachelor’s degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred. Certification(s) in the following preferred:
Technologies: Cloud, mobile, web application development, cloud-native application architecture
Travel required: 0-25%
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Insights from previous hiresTop skillsConsultative SellingPreviously worked as1. Manager Customer Success2. Customer Success Account Manager3. Customer Success4. Senior Manager Customer Success5. Senior Technical Program Manager