Job Description
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Scheduling Trainer, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
- Design and develop in-house training material for instructor-led, self-paced, and/or web-conference learning.
- Promote and provide interactive and engaging learning, and present training material in live and/or web-conferencing venues.
- Maintain up-to-date knowledge of existing workflows, policies, and system functionality
- Teaches scheduling appointments according to site and company and system
- Teaches thorough and accurate preparatory information to trainees regarding procedures.
- Uses good judgment in dealing with distressed, angry or emotional patients or angry physicians’ offices or trainees and knows how to handle difficult situations.
- Triage scheduling activities to ensure smooth and efficient department operations
- Monitor and communicate to Site/Area Operations Managers trainee attendance and overall training trends.
- On occasion travel to our various scheduling call centers to provide training and participate in projects and/or meetings.
- Conduct needs assessments to identify training gaps and opportunities for performance improvement.
- Evaluate training effectiveness through testing, observation, feedback, and follow-up with management and propose revisions to training content based on learner feedback and outcomes
- Maintain detailed training records, including attendance, performance, and progress notes
- Provide individual coaching and mentorship to support trainee confidence and performance.
- Model and reinforce professional communication, empathy, and patient-centered service
If You Are:
- Exercise sound judgement and an ability to remain professional in all situations.
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
- Minimum 6 months of radiology scheduling work experience.
- High School Diploma or GED.
- Advanced medical terminology knowledge and a strong understanding of various insurances.
- Possesses excellent presentation skills
- Ability to create interactive and effective training materials
- Experience with Microsoft Office programs including but not limited to PowerPoint, Word, and Excel.
- Displays excellent communication skills, customer service, and telephone etiquette.
- Strong working knowledge of scheduling protocols and scheduling systems/software.
We Offer:
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
Pay Rate: $19.00 hourly