Support security-focused technical engagements across architecture design, proof of concepts (POCs), and early production deployments, helping customers adopt solutions across identity, endpoint, cloud, and security monitoring domains. Work with senior CSAs and engineers to help customers interpret security alerts and signals, understand threat context, and apply recommended actions to reduce risk and improve security hygiene. Contribute to repeatable security solutions and patterns, including documentation, runbooks, and reusable guidance that help customers operationalize security consistently and at scale. Act as the Voice of the Customer by capturing security feedback, common blockers, and operational challenges, and sharing insights with account teams and product groups to improve adoption and outcomes. Maintain and grow foundational knowledge across security operations concepts such as monitoring, incident response, vulnerability management, identity protection, and cloud security fundamentals. Demonstrate a growth mindset by incorporating coaching and feedback to improve technical accuracy, customer engagement skills, and security decision-making. Bachelor's Degree in Cyber Security, Information Security, Computer Science, Information Technology, Engineering, or a related technical field with formal coursework or specialization in security disciplines (e.g., network security, application security, cryptography, digital forensics) OR equivalent experience in a technical or security adjacent discipline Bachelor's Degree in Cyber Security, Information Security, Computer Science, Information Technology, or related field AND up to 1 year of exposure (academic, internship, lab, or entry level role) in one or more of the following: Security operations or monitoring fundamentals Network, endpoint, identity, or cloud security concepts Secure application development or threat modeling Incident response, vulnerability assessment, or security analytics Familiarity with core cybersecurity concepts, such as: Identity and access management Network and endpoint protection Security monitoring, alerting, and basic incident handling Cloud security fundamentals (shared responsibility model, secure configurations) Ability to follow structured processes and operate effectively in a customer facing technical environment
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