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About this opportunity
Join the SD Applications and Platforms Operations unit as an Application Operations Manager, where you will play a critical role in ensuring the stability, availability, and performance of MITO applications. Reporting to the MITO Delivery Platform Head, you will lead day-to-day operations, manage support teams, and drive continuous improvement initiatives while maintaining high service standards aligned with organizational objectives. This role offers the opportunity to shape operational excellence in a dynamic 24x7 support environment.
What you will do
Operational Management & Service Delivery
• Manage end-to-end application support and operational activities to ensure high availability, reliability, and performance of business applications • Authorize all production system changes and oversee change management processes • Establish and maintain operational standards, procedures, and documentation aligned with ITIL best practices • Lead Major Incident Management (IM) activities and coordinate restoration efforts • Ensure adherence to ITIL processes for Incident, Problem, and Change Management
Team Leadership & Development
• Lead and develop application support teams, defining clear team goals, performance metrics, and individual development plans • Drive performance and quality improvements within the Operations team and responsible solution areas • Foster a culture of accountability, collaboration, and continuous learning
Operational Excellence & Maturity
• Drive operational maturity initiatives by implementing monitoring, automation, and self-healing solutions • Identify and resolve operational bottlenecks to enhance efficiency and reliability • Conduct regular service reviews with stakeholders and vendors, tracking operational metrics and providing executive-level reporting • Deliver Service Level Agreement (SLA) fulfilment and overall operational delivery performance
You will bring
Experience & Qualifications
• Bachelor’s degree in electrical/Electronic Engineering, Telecommunications, Computer Science, or equivalent experience in a related discipline • Minimum 12+ years of relevant experience in Application Support, IT Operations, or Production Support • 3+ years of experience in people leadership or service delivery management roles • Demonstrated experience managing enterprise applications in a 24x7 support environment
Technical Competencies
• Strong understanding of ITIL framework and service management principles • Working-level knowledge of monitoring and logging tools: Zabbix deployment & configuration, ELK Stack (Elasticsearch, Logstash, Kibana), Kubernetes, and Grafana • Good understanding of cloud platforms (AWS, GCP, Azure) with experience in cloud cost optimization and capacity planning • Knowledge of AI/ML, cloud technologies, automation, and data analytics in operations management.
Behavioural & Leadership Competencies
• Performance-driven and result-oriented with strong interpersonal and communication skills • Leadership and influencing capabilities to manage cross-functional stakeholder relationships • Effective team management and organizational skills with ability to prioritize and deliver under pressure • Strategic thinking with strong problem-solving abilities
“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 788722