Bilingual Enrollment Specialist - Remote Care Programs

Back to all rolesBilingual Enrollment Specialist - Remote Care ProgramsApplyJob detailsDepartment / Clinical OpsKangarooHealth, Inc.Part-time, Full-timeThe CompanyKangarooHealth delivers remote care programs that help providers track patients between visits, intervene early, and improve outcomes—without adding staff burden. We partner with clinics nationwide to run compliant, efficient Remote Patient Monitoring (RPM), Chronic Care Management (CCM), PCM) programs at scale.The RoleEnrollment is the start of care. If patients don’t understand or engage, nothing else works. Your job is to fix that. As a bilingual Enrollment Specialist, you contact patients, explain the value of these programs in clear terms, and walk them through enrollment. You must be both empathetic and effective. This is healthcare—people need to trust you, not feel sold to.What You’ll DoMake outbound calls and send text messages to eligible remote monitoring patients on behalf of KangarooHealth’s partner provider groups (hospitals and practices)Explain our remote monitoring services in simple, accurate, and compassionate languageAddress concerns directly and truthfully—no scripts, no shortcutsSecure verbal consent and enroll patients into KangarooHealth’s systemDocument calls precisely and stay on top of daily enrollment targetsUnderstand and apply CMS rules, billing requirements, and program distinctions (e.g., RPM vs. CCM vs. APCM)Represent the company’s values of integrity, empathy, and execution on every callWho We’re Looking ForYou’re calm under pressure, clear under stress, and effective over the phoneYou listen before you speak and guide without pushingYou can talk to a skeptical senior, explain a government program, and gain trust in under 5 minutesYou know your way around a CRM, spreadsheets, and digital systemsYou don’t need hand-holding—you follow the playbook, hit goals, and ask smart questionsYou are effective and comfortable to execute high-volume calls daily with consistencyPreferred ExperienceBilingual fluency in SpanishHealthcare outreach, inside sales, or enrollment workExperience working with Medicare or chronic care patientsFluent in English (Spanish or other languages are a plus)Previous call center working experience is a plusCompensation and Benefits$37,000-$42,000 total compensationRemote-first role with full-time hoursPerformance-based incentivesBenefits (medical, dental, vision) for full-time staffClear path to grow inside a fast-scaling digital health companyUpload your resume to autofill the applicationUploadEmployment type *First name *Last name *Email *Dial codePhone numberLinkedIn profilePlease upload your resume (preferably as a PDF file) *Click or drag file to uploadSupported file format: .PDF; Maximum file size: 10.49 MB; Maximum file: 1;AI disclaimerThis application process may use AI-enabled systems to support candidate evaluation based on factors such as experience, technical skills, and qualifications. All processing is carried out in accordance with applicable data protection, AI governance, and labour laws. Human oversight is maintained at all stages, and final hiring decisions are made by people. Personal data submitted as part of this application is not used to train AI models.ApplyApplyHire with