Director, Global Delivery & Operations — IDC Site Lead

Summary The Director of Global Delivery & Operations is the senior-most IT leader at Fluke's India Development Center (IDC), responsible for end-to-end delivery execution, site operations, and workforce leadership across all technology domains. This role owns delivery outcomes across ERP, CRM, QA, Web, Digital Experience, BI & Analytics, AI Platforms, Security, Infrastructure, and AMS (BPO) — and serves as the primary execution hub connecting IDC with US, China, and EMEA teams. This is an ownership role — accountable for delivery performance, people leadership, budget and P&L, operational rigor, vendor execution, and cross-regional alignment. Key Responsibilities Delivery Ownership: Own execution, quality, and predictability of all IDC-delivered work across Oracle ERP, Fusion SaaS, MSD CRM, Web Applications, QA, Unified BI & Analytics, AI, Security, and Infrastructure — on time, on scope, with measurable business impact Digital Experience & Platform Enablement: Own delivery of digital experience capabilities including Web Apps, Data & Reporting Enablement, Enterprise Data Platforms, AI Platforms & Tools CoE, and AI-Enabled Apps & Automation — ensuring IDC is a platform delivery engine, not a staff augmentation center Site Leadership & People Management: Lead and develop a team of 25–30+ direct reports, owning performance management, career development, engagement, retention, and site culture Talent Acquisition & Team Building: Build and scale the IDC team — own hiring strategy, capability planning, and talent pipeline development to close critical skill gaps across delivery tracks and position IDC as a destination for top engineering and delivery talent in Bangalore Budget & P&L Ownership: Own the IDC site budget including headcount, vendor spend, infrastructure costs, and delivery economics. Drive cost discipline, track unit cost of delivery, and ensure financial transparency and accountability for all IDC operations Cross-Regional Coordination: Serve as the execution hub across IDC, China, and EMEA enable follow-the-sun delivery, reduce handoffs, and enforce consistent engineering and delivery standards across regions Infrastructure & Site Operations: Own IDC site health and Liaison with CISO to drive infrastructure stability, patching, access management, security controls, and operational readiness in close partnership with Fortive shared services (FISS) Vendor & Partner Management: Own delivery accountability for strategic vendor and partner relationships to enforce SLAs, quality thresholds, cost discipline, and drive corrective actions where expectations are not met Capacity & Portfolio Management: Manage run vs. grow capacity across IDC teams, align workforce plans to enterprise portfolio priorities, and ensure IDC delivery capacity is visible, planned, and optimized Operational Rigor & Standard Work: Establish and enforce standard work for delivery planning, execution, escalation, and reporting to drive consistent cadence reviews, delivery metrics, and executive visibility Continuous Improvement: Champion ongoing improvements in delivery productivity, quality, and cost efficiency to identify systemic issues, drive root cause resolution, and enable scalable operating practices KPI Achievement: Define and drive key performance indicators including on-time delivery (≥90%), run/grow ratio (target 60/40), defect escape rate, infrastructure availability (≥95%), cost per unit of delivery, and team engagement What Success Looks Like in Year 1 * IDC has a clear identity as Fluke's global delivery engine — not a staff augmentation center * Every delivery track has named ownership, KPIs, and a cadence * Cross-regional delivery with China and EMEA is predictable and friction-free * Vendor performance is measured, managed, and improved * The team feels led, developed, and invested in * IDC budget is transparent, tracked, and optimized * Hiring pipeline is active and closing critical skill gaps ...