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Customer Engagement Executive

Bluestone
Mumbai, India₹1.8M–₹2MPosted Jul 29, 2026
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Customer Engagement Executive

BlueStone Mumbai, Maharashtra, India

Customer Engagement Executive

BlueStone Mumbai, Maharashtra, India 9 hours ago 34 applicants

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Designation: Client Engagement Executive

Function: Operations

Reporting to: Assistant Vice President

Location: HSR Layout - Bangalore (Centralized Team)

Portfolio Size: Up to ~100 clients per concierge

CTC range: 18 - 20 LPA


Role Summary

Own the end-to-end relationship for a dedicated portfolio of BlueStone's most valued clients. The role has two halves: solving real purchase needs quickly and personally, and building experiences that feel genuinely different from anything else in the market — delivered with the warmth and polish of 5-star hospitality.


What This Role Broadly Cover


Solving Client Needs

•      Expediting orders, custom design requests, and repairs

•      Facilitating discounts and previews of custom designs before an order is placed

•      Connecting clients with in-house stylists for personalized suggestions

•      Working across retail, styling, supply chain and servicing teams to get requests resolved end-to-end

Building Memorable Experiences

•      Designing and delivering moments that feel personal and distinct — not a standard service interaction

•      Managing invitations, referrals, and milestone gestures for the client portfolio


Core Traits

•      Warm, articulate communicator with a 5-star hospitality service standard

•      Composed and solution-oriented under pressure — resolves issues calmly and decisively

•      Strong ownership mindset — chases outcomes internally until resolved

•      Creative instinct for curating experiences clients will remember

•      Discreet and detail-oriented with client information


Working Rhythm

•      Standard business hours, with extended availability for urgent client needs (not round-the-clock)

•      Individual performance goals (e.g. client satisfaction, retention, responsiveness)

•      Backup/pod coverage ensures clients always have a contact during leave


Who We're Looking For

4–10 years in luxury hospitality, private banking/RM, premium concierge, or luxury retail clienteling

— strongly preferred but not mandatory. Open to strong candidates from adjacent service backgrounds who show the traits above and can be trained.

  • Seniority level

    Executive

  • Employment type

    Full-time

  • Job function

    Management and Manufacturing

  • Industries

    Retail Luxury Goods and Jewelry

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